Complaints Business Support Officer

at  London Borough of Bexley

ABOUT US

Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.

CANDIDATE PROFILE

If you have a strong background in administration and are looking for a dynamic role where you can make a real difference, this could be the opportunity for you. Join us and contribute to delivering excellent services to the community.
You will need to be an effective and confident communicator, able to liaise well with the public, staff at all levels and pay attention to the detail.
For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.
We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.

Are you an individual with exceptional administrative and customer service skills, ideally with experience in public sector environments? The London Borough of Bexley is seeking a dedicated Business Support Officer to join our Complaints, FOIs, and Member Enquiries team.
In this role, you will provide high-quality administrative support, ensuring that complaints, Freedom of Information requests, and member enquiries are handled with professionalism, empathy, and respect. You will be the first point of contact for a range of issues, managing calls and emails efficiently while adhering to established protocols.
For an informal discussion about this post please contact Richard Edwards, Head of Customer Experience & Business Support on 0208 045 3126 or richard.edwards@bexley.gov.uk.
We reserve the right to close adverts earlier than the closing date.