Complaints Executive - Customer Experience

at  Pure Cremation

EXCITING NEWS FOR THE PURE GROUP!

As part of our exciting fast pace growth and significant investment, we are expanding our Customer Experience Team at Andover, Hampshire!
So if you are living in the Hampshire area, and would like to join our amazing Customer Experience Team as a Complaints Executive, then don’t hesitate to contact us!

KEY SKILLS REQUIRED:

• Understanding of complaint handling processes in a regulated environment (DISP).
• Experience of complaint root cause analysis and reporting.
• Ability to communicate regulatory requirements to business stakeholders
• The ability to work with a high degree of accuracy.
• Skill in the production of reports and other documents, using Microsoft products including Word, Excel, PowerPoint.
• The ability to interpret data and provide insights through clear visual, written and verbal communication.
• Good inter-personal and communication skills that facilitate open working relationships with stakeholders.
• Excellent organisational skills and ability to effectively prioritise work.

PERSONAL CAPABILITIES:

• Proven track record in delivering excellent Customer Service
• Working with accuracy in accordance with detailed procedures and regulations
• Flexible positive approach with ability to adapt quickly to meet business needs

• Oversight of Pure Group’s complaint handling policies and procedures across all customer touchpoints
• Conduct root cause analysis of Pure Cremation’s complaints, reporting findings to support the continuous improvement of the Customer experience and products.
• Sale calls to be made in line with the Company’s process and FCA regulations.