Complaints Investigator 6 Month Contracts

at  AXA Partners

Job Title Home & Motor Complaints Investigator - 6 Months FTC
Salary £25,000 - £27,000 per annum
Location Redhill (Hybrid)
We’re currently recruiting for Complaints Investigator to join our Home & Motor Department on 6 month fixed term contract.
You’ll be responsible for providing essential support to the Home Emergency and Motor Breakdown business by handling escalations and complaints to improve customer journey and experience. In this fast-paced varied role, you’ll be responsible answering recurring correspondence with the complainant and assist in responding to information requests.
Additionally, to expand your own knowledge, you’ll have the opportunity to support other team members in the resolution of complaints, handling and resolving escalated calls, making decisions on complex cases.
At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Redhill office in a way that works best for them, their team and our customers.
Working hours – Monday – Friday 9am-5pm. No evenings or weekends!

What you’ll be doing:

• Ensure the delivery of excellent customer service by reaching an amicable resolution and processing customer payments in line with company procedures and regulatory timeframes.
• Liaise with the Claims department, contributing to meetings and relaying points of discussion, to drive improvements across all service areas.
• Assist in responding to information requests identifying any breaches or red flags.
• Utilise your communication skills to build great relationships with our team and customers.

• Ensure the delivery of excellent customer service by reaching an amicable resolution and processing customer payments in line with company procedures and regulatory timeframes.
• Liaise with the Claims department, contributing to meetings and relaying points of discussion, to drive improvements across all service areas.
• Assist in responding to information requests identifying any breaches or red flags.
• Utilise your communication skills to build great relationships with our team and customers