Complaints Officer

at  Electoral Commission

Your Contribution- Management and handling of customer complaints and feedback during the 2024 Queensland State Election period, in accordance with ECQ policies and procedures;- As part of a small team, manage, assess and triage complaints received by email, register complaints correspondence in the complaint management system and ensure complete and accurate records are kept.- Review and investigate issues and prepare responses to complaints and feedback in consultation with subject matter experts.- Demonstrate effective oral and written communications skills and ability to liaise with a diverse range of stakeholders.- Establish positive and proactive working relationships with both internal and external stakeholders.- Demonstrate good time management skills and teamwork at all times, particularly in managing workload and staff resources during the election period.- Consistently display the ECQ and Queensland Government values, ensuring that these are upheld at all levels of the organisation.Whilst there are no mandatory qualifications for this role, strong administrative skills and/or experience in complaints management is desirable.
What we are looking forThe Queensland Public Service Leadership Competencies apply to all positions within the ECQ. This role is mapped to the individual contributor profile.
Your capability for this role will be assessed against the following key competencies that relate to the above tasks: - Leads strategically: Thinks critically and acts on the broader purpose of the system.- Builds enduring relationships: Builds and sustains relationships to enable the collaborative delivery of customer focused outcomes.- Drives accountability and outcomes: Demonstrates accountability for the execution and quality of results through professionalism, persistence, and transparency.- Demonstrates sound governance: Maintains a high standard of practice through governance and risk management.For more information, please refer to Leadership Competencies for Queensland.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License

Please refer the Job description for details