Complaints Officer

at  Tees Esk and Wear Valleys NHS Foundation Trust

The Complaints Officer role is integral to providing an identifiable service to assist patients, their relatives and carers with enquiries and concerns about TEWV. The Complaints Officer will act as a facilitator, working closely with staff and managers to resolve complaints in a timely and effective way in order to achieve the best possible outcome for our service users or their families. They advise patients on the NHS complaints procedure and provide information about independent complaints advocacy services. They act as a catalyst for change, feeding back patients and carers views and recommending actions to resolve problems, promoting continual service improvements.
The post holder will work within the Complaints Team to provide a high quality and responsive patient-centered service to those who use our services. To promote at all times a positive image of people with mental health conditions and learning disability. Provides an accessible, timely and confidential Complaints service for patients, carers and staff at the Trust. Acts as an effective, compassionate facilitator and mediator to help resolve complaints

Please refer the Job description for details