Complaints Specialist
at Openwork UK Ltd
Swindon, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 27 Apr, 2025 | GBP 37000 Annual | 28 Jan, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We are seeking a Complaints Specialist who excels in professionally resolving customer complaints, adhering to FSA rules and the Treating Clients Fairly principles.
The role involves providing technical services, expertise, implementing process improvements, and conducting root cause analysis within the broader Openwork organisation. As a Complaints Specialist, you will uphold a balance of firmness and fairness in addressing adviser misconduct, ensuring timely remedial actions when required. Collaboration with the Adviser Investigation Team and Governance management is crucial to maintaining Openwork’s standards during investigative and disciplinary procedures.
Responsibilities:
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Information Technology
Graduate
Proficient
1
Swindon, United Kingdom
