Complex Case Manager

at  NHS Coventry Warwickshire Integrated Care Board

To ensure that all clinical staff within the CHC team are aware of and adhere to all the ICB policies and procedures. Ensure that you receive the appropriate supervision and annual appraisal enabling your professional development to be maintained Clinical: To assess, case manage, monitor, and formally review the health needs of those patients funded by CWICB within Coventry, Rugby, and Warwickshire North places as well as those cases who are placed out of county placements receiving care under CHC. To provide specialist training, support, and education to other Health Professionals. To case manage your own clinical caseload (end to end) including, but not limited to, resolving issues with funding, placements, invoices, and complaints.
To attend / chair Best Interest meetings and Clinical Treatment Reviews as required. To coordinate and provide all needed support to the Legal Team in all Legal Cases and report to the line Manager of the progress of all cases Oversee and ensure that CHC reviews are carried out as per the National guidance and take responsibility for managing and reviewing complex cases either individually or with the CHC Nurse Assessors. Demonstrate evidence-based practice. To participate, inform and support continued service developments.
Having oversight for all the Band 6 Clinical Case Management To provide case management for individuals in receipt of 100% NHS funding to include residential, supported Living, domiciliary and respite care packages where appropriate, offer advocacy, support to the voluntary sector, and provide advice and information to both the individual and others. To ensure all appropriate correspondence to families and correspondence and queries from families are dealt with efficiently. To be a constant point of contact and support to those involved and lead in the case management of individual cases To deal and manage complaints and queries to their conclusion relating to your case load. To provide accurate assessment (s) of need when required to support identification of appropriate services.
This includes avoiding hospital admissions, increase / decrease in care and short term 1-2-1. Overall, demonstrate a keen desire to improve and drive performance by making positive impact to care delivery and to CWICB

Please refer the Job description for details