Complex GM - Franchise

at  Hilton

Complex GM - FranchiseJob Requirements
Step into a dynamic leadership role as the Complex General Manager, overseeing the vibrant operations of two distinguished properties ideally located at the Calgary International Airport
Here are some key statistics about each property:

Hampton Inn Calgary Airport North

• 135 well-appointed guest rooms
• Versatile meeting space
• Conveniently located near Calgary International Airport and a short drive to downtown attractions
• Renowned for its modern amenities and exceptional guest service

Homewood Suites Calgary Airport

• 122 stylishly designed all-suite guest rooms
• Home away from home conveniences with upscale amenities
• Centrally located and within walking distance of Calgary Airport

As the driving force behind these establishments, you will spearhead a team dedicated to delivering unparalleled guest experiences and achieving financial excellence. Join us in fostering a culture of innovation, hospitality, and community engagement at these premier destinations!
What will I be doing?
The General Manager is responsible for leading the daily hotel operations to achieve the property’s planned goals in accordance with corporate and brand standards. In this role, the General Manager will demonstrate leadership in directing the development and execution of strategic sales and marketing initiatives, financial planning and analysis, and operations excellence.
The fundamental goal of the General Manager is to maximize profitability and ensure guest and team member satisfaction. They are directly responsible for the success of housekeeping, front office, property operations, and food and beverage departments, including hiring, coaching, and evaluation. The General Manager will also ensure hotel implementation and compliance with Hilton Worldwide policies and procedures and Brand Standards. They will communicate with hotel owners and corporate offices to accomplish these goals.

Our ideal candidate will:

• Understand every aspect of the world of long-term stays and have a passion for delivering unparalleled service
• Inspire team members to deliver unique experiences personalized to every guest
• Maintain a laser focus on upscale standards (people, products, services)
• Provide strategic and tactical oversight on renovations
• Continue to evolve the property service culture to drive service excellence and customer loyalty
• Personally connects with guests, Team Members, owners and suppliers and has an unfailing ability to apply the correct etiquette to every interaction
• Lead a cohesive team of service professionals who take pride in ensuring every guest experience is exceptional
• Is a passionate Ambassador of their location and their brand in their market and industry-wide
• Bring public relations knowledge and expertise

WORK EXPERIENCE

Basic Qualifications:

• A minimum of 2 years experience as a Hotel General Manager, managing a property with $12M in revenue and 250+ rooms.
• Proven track record leading a property with F&B Operations
• Experience managing owner relationships
• Strong commercial acumen with proven success in driving revenue
• Excellent communication skills, public speaking, written and oral, with the ability to customize the message to the audience (guest, team member, owner, and other stakeholders)
• Performance-driven leader with a proven ability to attract, motivate, and inspire a talented team, achieving excellent guest and employee satisfaction

Preferred Qualifications:

• Complex dual property management experience
• Experience managing airport hotel
• Global experience advantageous, working cross-culturally with guests and team members
• Hilton brand experience

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the Assistant General Manager to actively manage all property issues.
• Direct and oversee significant projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
• Development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded while ensuring guest satisfaction remains a top priority.
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
• Respond to audits that the company completes to ensure continual improvement is achieved.
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
• Monitor and lead the team in new customer service and guest satisfaction strategies and approaches.
• Comply with and exceed hotel and company Service Standards
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
• Encourage communication and collaboration across and between departments.
• Seek and respond to Guest feedback to achieve positive outcomes and high levels of customer satisfaction.
• Maintain and grow relationships with other area hotels and community leaders.
• Promote positivity and passion for hospitality through the hotel.

• Work in conjunction with the Assistant General Manager to actively manage all property issues.
• Direct and oversee significant projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
• Development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded while ensuring guest satisfaction remains a top priority.
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
• Respond to audits that the company completes to ensure continual improvement is achieved.
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
• Monitor and lead the team in new customer service and guest satisfaction strategies and approaches.
• Comply with and exceed hotel and company Service Standards
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
• Encourage communication and collaboration across and between departments.
• Seek and respond to Guest feedback to achieve positive outcomes and high levels of customer satisfaction.
• Maintain and grow relationships with other area hotels and community leaders.
• Promote positivity and passion for hospitality through the hotel