Compliance Advice Manager - Compliance and Regulatory Affairs

at  Nationwide

Compliance and Regulatory Affairs, within the Risk Function, is part of Nationwide’s second line of defence. We are at the forefront of complex regulatory change, providing specialist regulatory support and driving good outcomes for customers, stakeholders and the Society.
You will provide real-time regulatory advice and support to first line teams across Nationwide. You will proactively support and challenge the business to help ensure conduct, compliance and operational risks are effectively mitigated in line with regulatory requirements and the heightened expectations of the Consumer Duty. This is vital to ensure that Nationwide achieves its strategic ambitions, remains compliant and does the right thing for our customers - they’re everything to us. We are a dynamic multi-disciplined team working together to ensure that regulations are implemented and adhered to and that Nationwide supports our customers to achieve their financial objectives.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office. If London, you will be required to travel to the Swindon office for team meetings on a quarterly basis. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

You will have broad regulatory risk experience relating to compliance, conduct and operational risk management equipping you to advise the wider business. Alongside the ability to independently read and interpret financial services regulation, you will need to be able to deliver excellent consultancy skills, to influence stakeholders, articulate risks and issues and apply a risk lens to business strategy.

As a minimum you’ll:

• Have recent experience working in compliance within a financial services firm or at a regulator;
• Have proven experience of supporting business areas and stakeholders on compliance, conduct & operational risk issues with the ability to identify the possible strategic implications and opportunities;
• Have detailed knowledge of the FCA Handbook as it relates to retail banking;
• Be experienced in engaging and challenging business areas, supporting the management of relationships with colleagues;
• Have strong communication skills, both written and verbal with proven ability to confidently explain technical regulations and influence at various levels;
• Have the flexibility and presence to lead a portfolio of work and undertake new and varied compliance and risk-related analysis and reviews;
• Be agile in your approach to change solutions.

It would also be helpful if you had:

• Experience of working on large projects/programmes, for example relating to regulatory change or remediation;
• Knowledge of regulatory reporting requirements and processes;
• Detailed understanding of compliance and risk management policies and processes.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The role is extremely varied given the breadth of stakeholders and initiatives/programmes you will support. It will involve working closely with other members of the wider team and directly with your stakeholders to provide specialist advice centred on ensuring the risks of customer harm are identified, assessed, managed, reported, and validated.

You will also:

• Work with colleagues from across the business to support their strategic aims whilst ensuring that these aims are delivered in a safe way that puts our customers at the heart of the decision-making process;
• Need to be able to analyse data as you will be asked to review papers and packs with lots of complex data, particularly in relation to customer outcomes and operational risks. You’ll need to be comfortable in questioning and understanding data in order to know if decisions are driving fair outcomes for our customers;
• Manage a portfolio of work including stakeholder engagement, strategic initiatives and implementation of new regulation;
• Have the opportunity to represent the team/department on strategic change projects and at senior management team meetings.

We also strongly believe in nurturing our talent to support you develop your technical skills and career, through continuous learning and development, both on an individual basis and through our own Risk Academy.