Compliance and Policy Analyst

at  TELUS Digital

The Merchant Quality team’s role focuses on maintaining the quality in account and content policy enforcement. This includes the coordination of review work performed by reviewers that train ML classifiers and updating keyword classifiers based on incoming reports from official authorities

TECHNICAL SKILLS EXPECTATIONS

• Proficient in document processors/ Spreadsheets / G Suite
• Good to have: Proficiency in SQL, including the capacity to interpret and comprehend query operation
• Nice to have: Bachelor’s degree, with experience in data quality checks and reviews
• 2-3 years of experience in data QA experience

GENERAL SKILLS EXPECTATIONS

• Full proficiency in English (C1 level or above)
• Excellent communication skills
• 2-3 years of experience in project coordination/management
• 2-3 years of experience in data management experience
• Ability to impart knowledge and provide team members with best practice advice
• Quick adaptation to new technologies and systems
• Analytical Acumen and Detail Orientation
• Online Research Skills
• Project Coordination Skills
• Customer-Oriented Problem Solving

• Partner with the leads and PgMs in preparing business reviews, executive presentations, research reports, and white papers for commerce solutions.
• Create project roadmaps, and progress reports and identify dependencies.
• Conduct deep-dive analysis on policy violations to identify trends and opportunities to improve reviews
• Creating and maintaining technical tools for the program such as managerial dashboards, scripts, and other tools used for data management and data review/reporting.
• Assist in developing project strategies, and measure and support success by creating and analyzing quantitative data and activity reports.
• Collaborate with the internal team to initiate and implement procedural changes when applicable.
• Measure progress on all assigned projects. Manage communication of progress with the core team and all stakeholders and escalate issues as necessary, providing transparency and end-to-end coordination of deliverables.