Compliance Coordinator

at  FirstService Residential

JOB OVERVIEW:

The Compliance/Violations Coordinator is responsible for conducting regular inspections of the entire property to ensure compliance of the Association’s Governing Documents: Articles of Incorporation, Declaration of Covenants, Restrictions and Easements, Rules and Regulations including standards developed by the Architectural Control Committee and complaints submitted by residents.

PHYSICAL REQUIREMENTS:

• Physical demands include the ability to lift up to 50 lbs.
• Standing, sitting, walking and occasional climbing.
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
• Driver’s License Required. Driving daily will be a requirement.

Skills & Qualifications:

• Bachelor’s degree (B.A. or B.S.) in Business or related field from a four-year college or university, or equivalent combination of education and experience.
• Background in Code Enforcement and/or Security a plus, but not required.
• Minimum 2 years experience in training and working knowledge of policies and standards.
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze and interpret technical procedures, regulations, or documents with a similar degree of complexity.
• Strong interpersonal skills.
• Proficiency and working knowledge of Microsoft Office Applications

• Develop and maintain a working knowledge of the Associations’ Governing Documents: Articles of Incorporation, Declaration of Covenants, Restrictions and Easements, Rules and Regulations and the Architectural / Landscaping Standards as well as standards set forth by the Architectural Control Committee.
• Conduct regular inspections of Home Lots and homes for the purpose of identifying violations of Governing Documents.
• Initiate and complete the violation process, according to the approved violation procedures, for all violations to ensure compliance by Homeowners.
• Prepare weekly and monthly reports regarding the results of the inspection process as well as the compliance process.
• Provide reports to the General Manager and the Board of Directors regarding all activities related to the compliance process including suggestions for improvement.
• Work with Homeowners to provide guidance regarding plans of corrective action to achieve goal of compliance.
• Prepare documentation with supporting evidence to substantiate violations that are being present to the Board of Directors and the Penalty Review Committee for their respective deliberations.
• Prepare information packets for all respective Board Members or Committee Members along with a summary of events and supporting documents.
• Inspect Association property and facilities including but not limited to clubhouse, fitness center, as well as all other on-site facilities to ensure that all compliances are being met.
• Ensures compliance with the monitoring of licensure, permits, and other regulatory requirements for the Association as it relates to ACC Applications.
• Works with Facility Manager to issue any violations that may arise from damage to Association Property.
• Liaise with the Architectural Control Committee including but not limited to reviewing all ACC applications to ensure accuracy, inputting all ACC applications into applicable system, arranging for security deposit, attending all ACC meetings, recording and producing meeting minutes, recording all ACC decisions on application, recording and producing decision letters, communicating with Home Owners on the status of their application as well as answering any and all questions related to ACC policies and procedures, receiving inspection requests, performing compliance inspections, submitting for security deposit refunds, distributing refunds, and ensuring that all signatures are obtained to close and file the application.
• Arranges the imposition of fines once confirmed by the Penalty Review Committee.
• Monitors and tracks the collection of fines imposed as a Penalty.
• Updates Use Restriction lists and notifies other staff members of any use restrictions because of a Penalty.
• Follows up on all breaches to Use Restriction Penalty.
• Ensure all processes, procedures, and policies follow applicable POA, local, state, and federal regulatory requirements.
• Other duties as required.

Skills & Qualifications:

• Bachelor’s degree (B.A. or B.S.) in Business or related field from a four-year college or university, or equivalent combination of education and experience.
• Background in Code Enforcement and/or Security a plus, but not required.
• Minimum 2 years experience in training and working knowledge of policies and standards.
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze and interpret technical procedures, regulations, or documents with a similar degree of complexity.
• Strong interpersonal skills.
• Proficiency and working knowledge of Microsoft Office Applications.