Compliance & Facilities Agent

at  Your Housing Group

SO…. WHAT IS THIS ROLE EXACTLY?

This is an exciting opportunity for a Compliance & Facilities Agent to Join the Housing Management team, working together to provide a high-quality service to our customers, in the Liverpool, Knowsley and Sefton area.
We are looking for a dedicated and enthusiastic team member who has a passion for going the extra mile to ensure that our schemes remain safe, and customers remain comfortable and happy in their homes.

WHAT WILL I BE RESPONSIBLE FOR DOING?

First and foremost, you will be responsible for the health and safety of communal areas by completing monthly inspections, weekly fire alarm & emergency lighting tests, reporting repairs and monitoring these through to completion. You will be confident and capable, ensuring all work undertaken is completed with due regard for quality, productivity, and safety.
One of the great things about this role is you will represent YHG and be a 1st point of contact for our customers. Dealing with or signposting customers whilst supporting the Group’s approach to capturing and responding to customer feedback by taking the lead in proactively minimising and assisting in resolution of queries.