Compliance Officer (18-month Contract)

at  BC Financial Services Authority

Posting Title Compliance Officer (18-month Contract)
Department: Supervision & Deposit Insurance
Full/Part Time: Full Time
Job Type: Contract
Location: Vancouver
Work Arrangement: Hybrid
Salary Range: $71,397.00 - $104,693.00
Close Date: September 12, 2024

JOB SUMMARY

BC Financial Services Authority (“BCFSA”) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.
BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA.

We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:

• Hiring team members who represent the population we serve;
• Removing barriers that may prevent equitable employment; and
• Supporting respectful work environments where everyone feels included and able to produce excellent results.

BCFSA is proud to be Great Place to Work Certified™. This is based on direct feedback from our Team Members. Our organization has also been selected as one of BC’s Top Employers (2024) in recognition of our competitive compensation, work-life balance, and progressive programs.

SUMMARY

The position is responsible for assessing and resolving low to medium risk complaints and enquiries within established service standards.

ACCOUNTABILITIES

• Receives and responds to routine enquiries.
• Gathers information, applies legislation, and identifies any regulatory issues.
• Assigns risk ratings to complaints, determines priorities, and collaborates on the development of action plans; prepares materials for escalated complaints.
• Manages and resolves low to medium risk complaints with straightforward fact patterns using established standards to apply legislation, regulations, and policies.
• Escalates high risk, or complex files and provides support to senior staff on high priority investigations and examinations.
• Maintains complete and up to date records and case management systems.
• Identifies issues and complaint trends and recommends proactive intervention strategies.
• Contributes to the team’s development of internal work practices (e.g., policies, procedures, and tools).
• Provides orientation and training to internal and/or external stakeholders within area of responsibility.
• Contributes to, participates in, and supports organizational business transformation initiatives.

JOB REQUIREMENTS

• Experience dealing with difficult or challenging individuals.
• Knowledge of relevant legislation, regulations and/or policies governing the regulatory program or similar regulatory programs.
• Knowledge of risk management principles and methods.
• Ability to conduct open-source searches.
• Ability to influence compliance with legislation, regulation, and policy.
• Superior oral and written communication skills.

EDUCATION

• Post-secondary education in business or public administration, and some related experience, or an equivalent combination of education and experience.

Related experience includes:

• Providing service to the public and industry.
• Interpreting and applying legislation, regulations and/or policy.
• Analysis of complaints and enquiries.

Preference may be given to applicants with experience in the insurance sector and/or in a regulatory environment.

Please refer the Job description for details