Compliance Project Manager

at  Churchill Mortgage Corporation

About Us
Churchill Mortgage began in 1992 with the core value of providing the highest level of integrity to each and every customer, meaning we tell our customers what is best for them even when it means we won’t close their loan. We have found over and over again that treating people the way we want to be treated is not only the right thing to do, but it builds lasting relationships. Churchill Mortgage proudly embraces the sound financial principles, as heard on the Dave Ramsey Show.

REQUIREMENTS

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

Bachelors degree, preferably in finance, business administration or related field. 3 - 5 minimum mortgage industry experience required, with a focus on compliance or regulatory affairs.

Skills

• Knowledge of Regulations: Familiarity with mortgage regulations such as RESPA, TILA, and HMDA.
• Analytical Skills: Ability to analyze complex regulations and translate them into actionable project plans.
• Project Management Skills: Proficiency in project management methodologies and tools (any specific software we use to track projects?)
• Communication Skills: Strong verbal and written communication skills for interacting with stakeholders.
• Attention to Detail: Ability to identify and address compliance issues effectively.

COMPUTER SKILLS:

Proficient in Microsoft Office (Word, Excel, Outlook, etc.).

OTHER REQUIREMENTS:

This is an in-office position, located in Brentwood, TN. Must be able to successfully pass a criminal history information background check.

(Note: The following duties are typical of those performed by this role. Other related duties may also be performed. Incumbents may not necessarily perform all of the duties listed.)

• Oversee compliance projects from initiation through completion, ensuring timely follow-up, while verifying adherence to new and updated regulations.
• Lead state and federal examinations, coordinating the gathering of all required documentation, managing reconciliations, and implementing necessary updates to policies and procedures.
• Develop and disseminate company-wide communications, ensuring clarity and consistency across departments.
• Maintain compliance policies and procedures, including the creation and distribution of compliance bulletins, ensuring alignment with regulatory standards.
• Investigate and resolve customer complaints submitted via phone, mail, email, and regulatory bodies such as the CFPB and BBB, ensuring timely and satisfactory outcomes.
• Monitor social media accounts to confirm compliance with company policies, procedures, and relevant legal requirements.
• Coordinate and oversee company-wide compliance training, assigning, and tracking the completion of mandatory annual courses.
• Prepare and deliver compliance reports on a weekly, monthly, quarterly, and annual basis to keep leadership informed of progress and areas of concern.
• Manage the company’s organizational chart, ensuring it remains current and reflective of the companys structure.
• Take minutes during company leadership meetings, accurately documenting key decisions, action items, and discussions for future reference and distribution.
• Serve as the backup to the Compliance Fraud Support Analyst during absences, monitoring the SSI and Drive mailboxes to ensure timely response and resolution of any fraud-related issues.
• Perform other duties as business needs require