Compliance Representative

at  Radius Global Solutions

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.
Our executive team has been together since 1995 and continues to expand and advance the company’s capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.

SUMMARY OF THE CLIENT SERVICES CORRESPONDENCE REPRESENTATIVE:

The Client Correspondence Representative will receive, review, determine and execute the appropriate response for all incoming correspondence

REQUIREMENTS OF THE CLIENT SERVICES CORRESPONDENCE REPRESENTATIVE:

• High school diploma or equivalent required. Associates Degree preferred
• Experience interpreting account contracts, reports and client correspondence
• Excellent written and oral communication/interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner
• Strong computer proficiency (MS Office products)
• Effective customer service and follow through skills
• Excellent time management, organizational, analytical and problem-solving skills
• Ability to exercise good judgment and decision-making skills and pay attention to detail
• Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

ESSENTIAL FUNCTIONS OF THE CLIENT SERVICES CORRESPONDENCE REPRESENTATIVE:

• Open, sort and distribute the incoming mail
• Update weekly logs and productivity reports
• Update Collection System
• Prepare necessary letters to consumers
• Request or retrieve Validation of Debt
• Send Validation of Debt
• Maintain copies of letters and documents sent to the customer or authorized third party
• Coordinate client related requests with all internal business units
• Develop and apply knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures
• Regular attendance and timeliness are required due to the production-based nature of the business and client requirements

NON-ESSENTIAL FUNCTIONS OF THE CLIENT SERVICES CORRESPONDENCE REPRESENTATIVE:

• Provide proactive feedback to manager concerning process improvements for efficiencies
• Perform other duties as assigned