COMPLIMENTS, COMPLAINTS & INFORMATION COORDINATOR - FIXED TERM

at  Hull City Council

FULL TIME EQUIVALENT SALARY (BASED ON A 37 HOUR WORKING WEEK)

£35235 - £37938
Occupational group
Care/Social Work - Children’s
Job term
Full Time
Appointment type
Fixed Term
Hours
37
Division
Children and Family Services - Directorate
Closing Date
24 November 2024
Proposed Shortlisting Date
26 November 2024
Proposed Interview Date
10 December 2024
Place of work
79 Lowgate, Hull HU1 2HP
For an informal discussion please contact
Deborah Witty
Contact telephone
01482 616 049
Hull City Council’s Children, Young People and Families Service is looking to recruit a Compliments, Complaints and Information Officer to assist with our continuous improvement journey.
This is an interesting and important role for a suitably experienced person which involves co-ordinating, overseeing and quality assuring all aspects of complaints made by children and young people, their families and carers.
The Children Act complaints procedure has three stages, stage 1 is early resolution, stage 2 a formal investigation and stage 3 is an independent complaint panel review. The role covers all stages of the Local Authority’s process and also involves consultation, enquiries and investigations by the Local Government and Social Care Ombudsman. Complaints in relation to children’s services across the partnership which are responded to via the council’s corporate complaints procedure are also managed within this role.
The role involves direct contact with families and children to glean the details of the complaints and to support operational service managers in responding to and resolving complaints swiftly and efficiently with a listening and learning culture central to this role as complaints help shape our services.
The role also provides analysis of patterns and themes across the service
You will be part of a dedicated team able to work within deadlines with robust organisational skills, excellent communication skills both verbal and in written format and have a keen eye on quality assurance of complaint responses with a clear ambition for improving services for children, young people and families.
We are looking for a motivated and enthusiastic person who has the ability to work as part of a team and is also able to use their own initiative.
Good interpersonal skills are crucial as is problem solving, conciliation and negotiation skills.
We will provide you with a comprehensive induction programme and dedicated one to one supervision.
This is a Fixed Term post for 1 year to provide additional capacity to the service.
For an informal discussion about the post please contact Debbie Witty on 01482 616049.
Benefits of working for Hull City Council – Working for hull city council

Please refer the Job description for details