Compression Field Service Manager

at  SIEMENS ENERGY

HOW YOU WILL MAKE AN IMPACT:

• Orchestrate the field service organization for compression, overseeing a team dedicated to customer service excellence and technical support.
• Develop and implement strategic plans to optimize field service operations and ensure alignment with overall business compression field service objectives.
• Cultivate and maintain strong relationships with clients, acting as a key liaison between the organization and customers.
• Drive customer satisfaction by ensuring timely responses to service requests and effective resolution of issues.
• Lead and inspire a high-performing field service team, providing guidance, mentorship, and fostering a collaborative and customer-centric culture.
• Manage resource allocation, staffing, and training to enhance team capabilities and performance.
• Actively support all sections and departments of the Field Service community to drive efficiency, productivity at highest EHS and quality standards.
• Enforce quality standards in field service operations, conducting regular audits and assessments to maintain high-quality service delivery.
• Implement continuous improvement initiatives to enhance the overall effectiveness of field service processes
• Build forecast strategy with input from service, new units being build, including manpower and tooling.
• Actively drive cost out and productivity initiatives.
• Main point of contact for all Field Service support enquiry’s both within and outside region.
• Ability, initiative, and vision to set own targets to create, develop and drive improvement projects across the business both within and outside region.
• Support project in the planning stage.
• Support sales during offer phase, ensure accurate and realistic and competitive Field service and new unit bids.
• Flexibility and drive to monitor and support multiple projects simultaneously, proactively give project support and solutions.
• Focus on digitalization and simplification of processes and practices both in the back office as well as the field.
• Establishment, develop and maintain global network within Field Service and tooling. This includes the active contribution to Global Field Service and global improvement/implementation projects.
• Managing department financial budget and forecasting – own country and regional

Embark on a challenging and exciting journey as the Field Service Manager - Compression in our dynamic organization based in Dubai, UAE. This leadership role is integral to our commitment to delivering top-tier service and technical support for compression systems. As the driving force behind our field service operations, you will lead a dedicated team, cultivate client relationships, and ensure operational excellence. If you are a seasoned professional with a passion for leadership, technical acumen, and customer satisfaction, we invite you to join us in shaping the future of our field service operations and contributing to our continued success.