Concierge

at  Alexander Hotels Limited

Job Ref: ALE1346
Branch: Great Fosters Hotel
Location: Great Fosters Hotel, Egham
Salary/Benefits: £23,308 per annum, (£22,308 + £1,000 per annum guaranteed service charge payment paid quarterly)
Contract type: Permanent
Hours: Full Time
Shift pattern: Various shifts; Earliest start 7am latest finish 11pm
Hours per week: 37.5
Posted date: 22/09/2024
Closing date: 24/10/2024

REQUIREMENTS

• Excellent standard of personal appearance
• A presence as a host on the main entrance
• Excellent verbal communication – confident yet relaxed and friendly
• Bright, warm, and friendly disposition
• Genuine desire to serve our guests whether hear for business, pleasure or a special occasion.
• Ability to work shifts and weekend days outlined
• Own transport to allow for shift work outside of public transport hours

A smart and friendly individual is sort to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees – making you an important part of their memory of Great Fosters.
Join our Front of House team working with our receptionists, and concierge to support you. As a Hall Porter you will welcome all arriving and departing guests at the main Hotel entrance. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five-star smile! and a warm and welcoming personality. You are key to our guests experience throughout their stay.

From the time a guest enters the hotel to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include.

• 5 days per week covering a variety of shifts between the hours of 8am and 1030pm
• Welcoming guests on arrival to the hotel
• Introducing arriving guests to the hotel receptionist using their name
• Assist arriving and departing guests with their luggage
• Showing arriving guests around the hotel before showing them to their rooms
• Showing guests to Hotel Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences and weddings
• Answering guest queries
• Giving out information on the hotel facilities helping guests to get the most out of their stay.
• Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
• Each shift check arrivals for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged
• Assisting Hotel Receptionist with reception duties