Concierge

at  CBRE

ROLE BASED IN MACQUARIE PARK

Culture of our team at CBRE GWS:
CBRE is the world’s leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.
The Corporate Concierge is the ‘face’ of the Clients business, being the main interface with clients, staff, contractors, and service providers as they pass through our client’s customer service areas.
You will be providing outstanding customer service by ensuring all requests are accurately actioned with prompt follow through, welcoming guests and managing access into the tenancy and providing minor accounting and admin support to the team.
You will liaise directly with internal stakeholders, external contractors, and clients, and will be integral to the company in establishing and nurturing relationships.

Here’s a snapshot of your day:

• Receives and directs incoming calls to appropriate personnel and voicemail.
• Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed.
• Assisting Parking Committee with parking requests and submitting applications
• Onboarding new starters including site inductions, security process ie. Taking photos, organising permanent security access card
• Onboarding contractors on site inductions and following security process
• Ensuring the welcome area and welcome desk is clean and presentable, free from clutter and happy, friendly environment.
• Assists with scheduling and preparing meeting and conference rooms.
• Coordinates catering for meeting and events.
• Maintain and check kitchen and office supplies
• Orders office supplies and other common use items for the location.
• Maintains neat appearance in reception and customer waiting area.
• Assist with administration and Facilities duties as directed by the Account Manager and Facilities Manager
• Maintain meeting rooms and check regularly that these are in a tidy, presentable manner
• Assist Facilities Manager with monthly inspections including weekly walk through with cleaning vendors and regular WHS inspections.
• Purchase request generation & invoice receipting.

The Ideal Candidate

• Minimum 2 years’ experience in customer service and/or front of house/client facing roles in a professional environment (i.e. office, hotel)
• Customer service focus with the ability to communicate with internal and external clients at all levels.
• Excellent verbal and written communication skills in order to liaise with clients and draft correspondence and documentation.
• Excellent time management and organisation skills with the ability to manage workflow and priorities and meet deadlines.
• Flexible approach to work with the ability to adapt to a changing environment.
• Intermediate to advanced level in core Microsoft packages – particularly Word, Excel and Outlook.
• Demonstrable confidence and maturity in communication and have the ability to build effective relationships with tenants, clients and colleagues.