Concierge Officer

at  integratedliving

ABOUT US

integratedliving is an industry-leading provider known for its approach to person centred care. We are committed to delivering optimal health and wellbeing outcomes for our rural, regional, and remote clients.
Our culture is dynamic, we move quickly and provide services that allow our clients to remain in their homes.
We focus on providing exceptional in-home care to aged care clients with a current goal of becoming the leading provider of health and community care services. It you would like to be a part of this exciting time, please read on, and apply to be a part of the road trip!

THE POSITION

Our Concierge Officers are focused on effectively connecting clients with the full suite of integratedliving Australia’s services and achieving growth by providing excellent service and results for clients through efficient processing of referrals.

• Multiple Opportunities
• Temporary Full Time for 12 months
• Work from Home
• The remuneration of $61,729.59 pa including access to salary packaging (up to $15,900 tax benefits)

Our Concierge Officers are focused on effectively connecting clients with the full suite of integratedliving Australia’s services and achieving growth by providing excellent service and results for clients through efficient processing of referrals.
Reporting to the Concierge Manager, the Concierge Officer will be responsible for onboarding clients, identifying the client’s needs, and supporting services to meet these, consistently achieving an exceptional experience for each client, proactively identifying opportunities to enhance our client’s overall well-being and independence at home and delivering exceptional customer service in the community sector.
In this role you will work closely with the other internal stakeholders to successfully onboard new clients or to review existing ones. You will provide first contact and ongoing support to community, potential and current clients, carers, and families. You will act as a trusted advisor and positively influence decision making by promoting all available services within the integratedliving portfolio and identifying opportunities to expand integratedliving’s service reach. Achieving high client satisfaction is paramount to all role functions.

Qualifications and Capabilities we’re looking for :

• Certificate III or IV in community care or similar field OR Experience in a customer service or sales industry
• Experience in reviewing client referrals, including those from My Aged Care Portal
• Identifying client needs with the ability to identify the best course of action
• Ability to negotiate and influence to achieve positive outcomes
• Ability to communicate with a diverse range of clients
• Exceptional customer service skills, a positive attitude, and a commitment to providing the best care to our clients
• Confident in using different forms of technology such as Microsoft Word, Excel and Outlook, MAC and TRACCS
• Flexible and adaptable to an ever-changing industry
• Confident in your abilities/and or sales experience
• Goal-oriented with the ability to meet KPIs

Please refer the Job description for details