Concierge Specialist - Arabic Speaking - Night Shift

at  Ten Group

CALLING CONCIERGE AND OR TRAVEL EXPERTS WHO ARE SEEKING TO JOIN AN AWARD-WINNING, CRISIS-RESISTANT TRAVEL AND LEISURE COMPANY WORKING ON SPECIALIST PRODUCTS. THIS IS HYBRID OR FULLY REMOTE WORKING DEPENDING ON CURRENT BASE LOCATION THAT GIVES YOU THAT WORK LIFE BALANCE THAT EVERYONE WANTS!

Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a native Arabic language specialist, you will be primarily dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in several destinations within MENA region, Europe, US, Asia world-wide. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.

WHO WE ARE

Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video This is what we Do!

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
• To demonstrate you can confidently negotiate a benefit with suppliers (i.e.: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
• To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
• To maintain high standards of service and communication with the member throughout the request/member journey
• To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
• To ensure that any requests that could result in commission for Ten are capitalised on and accurate invoicing is produced.
• To confidently give member the belief that if you are unable to secure their first option that the Concierge Specialist is then offering the next best option