Conciliation Officer

at  Workplace Injury Commission

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time
Organisation: Workplace Injury Commission
Salary: $157,289 - $169,088
Occupation: Legal
Reference: VG/WIC/1809919
Searching for real purpose and authentic people? Harness your alternative dispute resolution expertise and help us resolve workers’ compensation disputes.

THE IMPACT YOU’LL HAVE:

At the Workplace Injury Commission, we’ve helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We’re a robust Victorian Government statutory authority that’s making an impact.
We are looking for Conciliation Officers to join us. In this role, you’ll be part of a collaborative team that play a key role within the organisation, delivering and maintaining consistent and high-quality Conciliation services to injured Victorians and their employers.
The primary function of a Conciliation Officer is to consistently deliver the highest standard of conciliation knowledge and skills, aligned with the legislative Duty of Conciliation Officers - to be fair, economical, informal and quick in an endeavour to bring the parties to agreement.
Having regard to the objectives of the Workplace Injury Rehabilitation and Compensation Act 2013 (WIRCA) and Accident Compensation Act (ACA), you will facilitate the balanced empowerment and engagement of the parties to effectively conciliate disputes.
Where a matter cannot be resolved by agreement, you will independently exercise your powers under the WIRCA and ACA as appropriate, to assess the validity of decisions, make recommendations or issue directions, refer medical questions to Medical Panels, or issue a Certificate of Genuine Dispute, which allows injured workers to apply for arbitration (when applicable) or commence Court proceedings.

To succeed in this role, you will have:

• Demonstrated experience in Alternative Dispute Resolution & knowledge of the Victorian Workers’ Compensation system
• Detailed knowledge of relevant legislation and the case law authority that informs its application, reflecting an ongoing commitment to knowledge and learning in the Victorian workers’ compensation jurisdiction
• Complex problem-solving expertise to generate ideas and proposals in order to assist parties to reach agreements within conciliation
• Capacity to build empathy, rapport, awareness and consideration of the needs of others, and ability to deal appropriately with sensitive matters
• Ability to build, foster and sustain strong and constructive internal and external relationships
• Qualification in at least one of the following: Alternative Dispute Resolution, Law, Psychology, Occupational Health and Safety, Social Science, or other relevant graduate-level qualification or vocational experienc

We’re a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you