Concur Administrator

at  AXIS Insurance

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.
Concur Administrator
Job Family Grouping: IT Group
Job Family: IT Group > Application Development
How does this role contribute to our collective success?
The Concur Administrator will manage and support the company’s Concur Expense Management System and Concur Invoicing Application, ensuring seamless operation and compliance. The role will act as the primary system administrator, handling user support, configuration, reporting, and troubleshooting.
What will you do in this role?
The role requires a strong understanding of the Concur expense and invoice application, focusing on transaction flow and configuration. It involves effective collaborating with business partners in Finance team, Corporate IT team, Application Enhancement and Application maintenance teams. It also involves taking the ownership of Concur relevant testing of enhancements and deployments/changes impacting the Concur application and working with the Concur vendor support team to address any application issues.

Key Responsibilities:

• Manage the enhancement backlog for payment systems including Concur, meeting with the business on a regular basis.
• Manage offshore Concur support staff on day-to-day activities and task completion.
• Ensure offshore support resolves day-to-day Concur production issues for Expense and Invoicing in a timely manner, along with clear communication with end users.
• Research on Level 2 support issues that the offshore team cannot resolve, associated with expense reports and invoice approval.
• Provide analysis and recommendations to the finance team for resolutions either in the form of configuration changes in Concur or rerouting of transactions.
• Monitor scheduled jobs in Concur, address exceptions, and work with the Finance System Support & Maintenance team to resolve them.
• Fulfil on-going data requests in the form of Concur reports or Concur configuration information from various groups and departments in AXIS.
• Provide input on future project and enhancement work involving integration with the Concur application.
• Ensure testing requirements are identified and completed prior to deployment of configurations changes and enhancements to Concur.
• Coordinate and follow through directly with Concur Vendor support on associated tasks needing help and additional information from the Concur vendor support team.
• Coordinate with AXIS Human Resources team to ensure the completeness and accuracy of employee expense profiles, travel profiles, expense and invoicing approval hierarchies and workflows.
• Support and coordinate requests in relation to integration of Concur application with non-Finance applications like AXIS’s vendor management applications (Fieldglass), etc.

About You:
We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Bachelor’s degree in business, Finance, IT or related field.
• 2+ years of experience working with Concur Expense Management and Invoicing systems administration.
• Strong understanding of expense policies, account payables processes, VAT/TAX compliance and audit processes.
• Experience in process documentation and identifying process improvements
• Experience working in an onshore/offshore resource model for production support and leveraging offshore resources for application maintenance is required
• Experience in unit testing, system integration testing and supporting user acceptance testing of the applications being supported is required
• Strong interpersonal relationship, collaboration and facilitation skills: This is a critical skill considering the need to directly interact with Senior Executives and Executive Assistants on support issues concerning Expense reports and invoice approvals
• Strong PC Skills and working knowledge of Excel required.
• Personal time management skills and ability to meet individual deadlines.

What we prefer you to have:

• SQL proficiency for querying, analyzing, and managing data cross various database support Concur and integrated systems.
• Proficiency in ETL processes for data migration, transformation, and integration between systems.
• Experience working with APIs to integrate Concur with other systems, ensuring smooth data exchange and automation of workflows.
• Experience with Fieldglass or other vendor management system is a plus.

What we offer:
You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.

• Manage the enhancement backlog for payment systems including Concur, meeting with the business on a regular basis.
• Manage offshore Concur support staff on day-to-day activities and task completion.
• Ensure offshore support resolves day-to-day Concur production issues for Expense and Invoicing in a timely manner, along with clear communication with end users.
• Research on Level 2 support issues that the offshore team cannot resolve, associated with expense reports and invoice approval.
• Provide analysis and recommendations to the finance team for resolutions either in the form of configuration changes in Concur or rerouting of transactions.
• Monitor scheduled jobs in Concur, address exceptions, and work with the Finance System Support & Maintenance team to resolve them.
• Fulfil on-going data requests in the form of Concur reports or Concur configuration information from various groups and departments in AXIS.
• Provide input on future project and enhancement work involving integration with the Concur application.
• Ensure testing requirements are identified and completed prior to deployment of configurations changes and enhancements to Concur.
• Coordinate and follow through directly with Concur Vendor support on associated tasks needing help and additional information from the Concur vendor support team.
• Coordinate with AXIS Human Resources team to ensure the completeness and accuracy of employee expense profiles, travel profiles, expense and invoicing approval hierarchies and workflows.
• Support and coordinate requests in relation to integration of Concur application with non-Finance applications like AXIS’s vendor management applications (Fieldglass), etc