Conduct Risk and MI Analyst

at  Ascot Group

THE IDEAL CANDIDATE WILL BE A RECENT GRADUATE WITH A STEM DEGREE INTERESTED IN DEVELOPING THEIR DATA ANALYSIS SKILLS WITHIN THE INSURANCE INDUSTRY.

You will help support the Conduct Team with Management Information (“ MI ”) analysis and help assess Ascot’s conduct risk and consumer duty exposures for all new and existing products.

The work includes:

• Ensuring all MI reports are complete, accurate and consistent;
• Assisting the Conduct Team with modelling, explaining data and identifying trends;
• Highlighting where product data is in breach of pre-set KPI thresholds;
• Preparing various reports and packs for committee and/or board reporting;
• Working closely with multiple internal and external stakeholders.

You will play a crucial role in developing a strong and robust conduct MI reporting suite and will be central to enabling the business to identify good and bad outcomes and evidence its compliance with the FCA’s Consumer Duty requirements. You will also help make decisions about remedial actions and engage in problem solving.
The role requires you to show willingness to develop the Conduct Risk and Consumer Duty knowledge as you assist the team with risk assessments in accordance with Ascot’s Product Oversight Framework.

SKILLS:

• Data analysis : Proficiency in analysing large datasets using tools like Excel, and Power BI.
• Data visualisation : Ability to present complex data accurately in a clear and visually appealing manner through charts, graphs and dashboards.
• Database management : Knowledge of database management systems and data warehousing concepts for storing, retrieving and managing data efficiently.
• Business interest : Willingness to learn about insurance, the broader financial services sector and the regulatory framework within which it operates.
• Business process – Interest in business processes and objectives and ability to translate data insights into trend analysis and suitable narratives for reporting and decision making.
• Critical thinking and problem-solving skills : Ability to evaluate data, scrutinise data quality, identify patterns or trends and anomalies. Reach meaningful conclusions from data and proactively identify business problems, developing resolution plans and data-driven solutions.
• Communication skills : Effective communication skills to convey technical findings to non-technical stakeholders in a clear and understandable manner.
• Continuous learning : Willingness to stay updated with the latest trends, tools and techniques in data analysis, business intelligence and Conduct Risk and Consumer Duty.
• Teamwork: Ability to collaborate with cross-functional teams including Compliance, IT, Finance, Delegated Authority, Underwriting, Claims and Complaints. Flexibility to adapt to changing business needs and priorities.

Monitor Ascot’s adherence to the FCA and Lloyd’s requirements, identify good and bad customer outcomes via monitoring Conduct MI, and raise any issues with the Conduct team:

• Obtain appropriate Conduct Risk related MI from Ascot’s reporting systems, incorporating this into a Conduct Risk MI reporting dashboards;
• Providing appropriate analytical commentary and trend analysis on the Conduct Risk MI.
• Complete and submit Conduct Risk related Lloyd’s and regulatory returns in a timely manner.
• Produce required Conduct/Complaints MI packs for management review and approval. Where required, obtain Conduct MI from third parties.
• Assess the metrics and outputs holistically across the Delegated Authority (“ DA ”) distribution channel and Open Market business, identifying any trends or issues.
• Reviewing the MI standards and requirements under the Consumer Duty (or any other future regulatory changes) and assess the changes needed to existing processes and MI reporting to comply.Support the Conduct Team with new and existing product reviews, as per Ascot’s Product Oversight Framework

DETAILED DUTIES:

Monitor Ascot’s adherence to the FCA and Lloyd’s requirements, identify good and bad customer outcomes via monitoring Conduct MI, and raise any issues with the Conduct team:

• Obtain appropriate Conduct Risk related MI from Ascot’s reporting systems, incorporating this into a Conduct Risk MI reporting dashboards;
• Providing appropriate analytical commentary and trend analysis on the Conduct Risk MI.
• Complete and submit Conduct Risk related Lloyd’s and regulatory returns in a timely manner.
• Produce required Conduct/Complaints MI packs for management review and approval. Where required, obtain Conduct MI from third parties.
• Assess the metrics and outputs holistically across the Delegated Authority (“ DA ”) distribution channel and Open Market business, identifying any trends or issues.

• Reviewing the MI standards and requirements under the Consumer Duty (or any other future regulatory changes) and assess the changes needed to existing processes and MI reporting to comply.Support the Conduct Team with new and existing product reviews, as per Ascot’s Product Oversight Framework.