Conduct Risk & Oversight Specialist

at  SBS Bank

ABOUT US:

We’re on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We’re seeking passionate trailblazers from all walks of life who are eager to shape the future of banking.
As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve.
We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we’re proud to say that we’re more than just colleagues – we’re a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed.
So, if you’re ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we’ll help Kiwis find a place to call home.

Main responsibilities of the role include:

• Supporting the ongoing assessment of Bank Conduct Risks and controls.
• Completing regular monitoring of complaints, customer feedback, incidents and other second line reviews as appropriate to identify actual or potential conduct and culture issues.
• Monitoring and reporting on SBS Bank’s Fair Conduct Programme including Conduct Risk assurance activities to determine the effectiveness of policies, processes, and controls, providing an independent assessment of how the Bank is fulfilling its obligations pursuant to the Conduct of Financial Institutions (“CoFI”) regime.
• Supporting and reviewing Conduct related training and guidance material that helps employees understand good conduct principles and optimal customer outcomes.
• Supporting policy owners across the Bank to review and update policies including endorsement and approval through relevant governance committees.
• Preparing periodic reporting that provides an overview of Bank and Group policies for senior management and relevant governance committees