Conference and Events Operations Assistant Manager

at  Hilton

GROW YOUR CAREER!

• PERSONAL DEVELOPMENTprogrammes designed to support you at every step of your career
• A CHANCE TO MAKE A DIFFERENCEthrough our Corporate Responsibility programmes - Find out what and how we are doing ()
• TEAM MEMBER TRAVEL PROGRAM:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• HIGH STREET DISCOUNTS:with Perks at Work
• HOLIDAY:28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• MODERN AND INCLUSIVETeam Member’s areas
  A Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.
  What will I be doing?

As a Conference and Events Operations Assistant Manager, you are responsible for assisting with managing all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Assistant Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in managing all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure that training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Assist other departments wherever necessary

What are we looking for?

A Conference and Events Operations Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar

As a Conference and Events Operations Assistant Manager, you are responsible for assisting with managing all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Assistant Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in managing all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure that training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Assist other departments wherever necessar

A Conference and Events Operations Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning tea