Conference and Events Operations Manager

at  Accor Apartments Realty

Peppers Silo Hotel is an inspiring $30 million redevelopment of the Kings Wharf grain silos in Launceston, Tasmania. The nine-storey hotel consists of 108 rooms, including 52 in the barrels of the former silos, and overlooks the nearby tourist drawcards of Seaport, Royal Park, the Tamar River Basin and Cataract Gorge. On our ground floor you will find Silo Day Spa, and Level 1 you will find Grain of the Silos offering dining experiences across the restaurant, café and Woody’s Bar where local produce is at the heart of all creations. Launceston, the largest city in northern Tasmania is a gastronomic hub and offers a diverse range of wineries, distilleries, markets and art galleries to explore during your down time.
Purpose
As the Conference & Events Operations Manager, you will oversee daily operations across a range of bespoke conference & events while actively participating during peak hours as a hands on leader. You will Manage and supervise tasks and team members to ensure the highest quality service ensuring successful conference and events experiences for the client and business.

The Role & Property

• Base salary range of $73,000 - $75,000 + Super based on experience
• Complementary parking
• 4 spaces with capacity up to 150 offering a range of dynamic events and partnerships
• Award winning operation, 3 x State Tourism Gold Medal Winner, inducted into Hall of Fame in 2023 and National Tourism Award Silver Medal

Primary Responsibilities

• Collaborate closely with the Food and Beverage Manager, Conference & Event Manager, Executive Chef and General Manager
• Oversee all operational aspects within Conferencing & Events and develop innovative and insightful strategies for optimising guest experience and revenue growth opportunities
• Provide mentorship, guidance & training to empower teams in developing their knowledge and personal growth
• Have an understanding of all licensing and operating legislation, which affects the department including the Liquor Act.
• Maintain close contact with the Conference organiser at all stages of the events, ensuring guest satisfaction and quality of services offered have been maintained
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Skills and Experience

• Proven experience within a leadership role in that of operational conferencing & events
• Strong financial and business acumen with a track record in managing budgets, overseeing inventory, and creating staff schedules
• Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders
• Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
• Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
• Poised and composed, even in high-pressure situations
• Possession of a valid RSA for Tasmania

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW

The Role & Property

• Base salary range of $73,000 - $75,000 + Super based on experience
• Complementary parking
• 4 spaces with capacity up to 150 offering a range of dynamic events and partnerships
• Award winning operation, 3 x State Tourism Gold Medal Winner, inducted into Hall of Fame in 2023 and National Tourism Award Silver Meda

Primary Responsibilities

• Collaborate closely with the Food and Beverage Manager, Conference & Event Manager, Executive Chef and General Manager
• Oversee all operational aspects within Conferencing & Events and develop innovative and insightful strategies for optimising guest experience and revenue growth opportunities
• Provide mentorship, guidance & training to empower teams in developing their knowledge and personal growth
• Have an understanding of all licensing and operating legislation, which affects the department including the Liquor Act.
• Maintain close contact with the Conference organiser at all stages of the events, ensuring guest satisfaction and quality of services offered have been maintained
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficientl