Conference and Events Sales Executive

at  Lancashire Cricket Club

Conference and Events Sales ExecutiveFull Time, PermanentWe are excited to be looking for a Conference and Events Sales Executive to join the C&E Sales team at Emirates Old Trafford, home of Lancashire Cricket. You’ll be responsible for supporting the C&E sales team by responding to all in-coming enquiries to the Conference and Events department, writing proposals, meeting clients and converting bookings ensuring the highest level of customer service at all times. Some admin and pro-active sales activity may need to be conducted and possibly supporting the coordination team if neededAbout UsEmirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 250 rooms; and an on-site Caffè Nero.The venue has played host to some of the world’s biggest sporting events, including six ICC Cricket World Cup fixtures in 2019, Ashes Test Matches and world class concerts. In previous years we have welcomed performances from Harry Styles, Arctic Monkeys, Foo Fighters and the Red Hot Chilli Peppers and had numerous cricket matches, including England one day internationals and a test match. It’s a unique place to build a career where no two days are ever the same!Key ResponsibilitiesRespond quickly and efficiently to all in-coming sales enquiries, by telephone and emailFollow up all enquiries, preparing proposals where necessary and facilitating show-rounds with potential clients to show them our facilities, successfully converting all in-bound enquiriesContracting bookings and raising invoices for depositsChase up all event deposits and process credit checks for companies to agree final payment procedurePromotion of our facilities to new and existing clients through a pro-active approachManage Internal meeting requests as and when required Assisting in implementing the sales strategy as set by the Head of Department and the Conference and Events Sales Manager including strategies for encouraging repeat business and up-sellingSupport the Co-ordination team by regularly following-up clients post-event to ensure requirements were met and commence future sales and revenue opportunitiesTo manage regular client accounts to develop repeat and new businessGenerate new leads for the Business Development team/Hospitality team/Commercial team - based on lapsed enquiries/cancelled/turn down business or other potential leads from client baseAchieve agreed revenue and targets for new business in specific sectors as part of the C&E sales plan through out-bound sales as and when agreed by the Head of DepartmentSupport the Business Development team with entertaining and attendance at networking events, exhibitions, open days and FAM Trips as and when requiredDeliver outstanding customer service from the first point of contact through to the successful completion of the order and eventEnsure an efficient tracking system of all event paper-workUp-keep of a client and agents database – updating where necessary to allow effective promotionsCo-ordinate and complete all contractual activity with clients to ensure effective order completion and invoicingEnsure accurate and regular entry and administration of databases and booking systemsPromote and update the marketing promotional event support tracker with upcoming events and advise the marketing team of any key upcoming eventsRecord the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the Conference and Events Sales ManagerIdentify market trends and competitor practices and ensure insight is shared with the wider team as part of the on-going business development processAttendance at the weekly Team Meeting and Sales MeetingEssential Requirements

• Passion for Sales
• Strong Negotiation skills
• Good Communicator - i.e. verbal and written
• Re-active and Pro-active with confidence to call prospective clients, agents and other venues
• Excellent administration skills, strong attention to detail and the ability to prioritize workload to be able to meet strict deadlines
• Ability to deliver high standards of customer service
• Flexible in approach
• Ability to work under pressure
• IT Literate with strong working knowledge of Microsoft packages, particularly in word and Excel. A working knowledge of Delphi fdc would be very useful.

Flexibility in hours and days of work all year but particularly during the cricket/concert season

BENEFITS

• Holiday allowance increasing with service
• 2 x standard Lancashire Cricket season memberships
• Social events throughout the year
• Fitness classes, table tennis club and yoga
• Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
• Optional health cash plan scheme
• Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners
• Free parking
• Opportunity for hybrid working (by agreement)
  We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity.It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and as we strive to meet Sport England Guidance in this regard, we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club.We welcome applications from all ages and backgrounds and are looking for candidates who can contribute diversity of representation and thinking to Lancashire Cricket. Please also be aware, all of our roles are subject to reference checks from previous employers.

• Passion for Sales
• Strong Negotiation skills
• Good Communicator - i.e. verbal and written
• Re-active and Pro-active with confidence to call prospective clients, agents and other venues
• Excellent administration skills, strong attention to detail and the ability to prioritize workload to be able to meet strict deadlines
• Ability to deliver high standards of customer service
• Flexible in approach
• Ability to work under pressure
• IT Literate with strong working knowledge of Microsoft packages, particularly in word and Excel. A working knowledge of Delphi fdc would be very useful