Conference & Banqueting Operation Team Member

at  Mercure

Company Description
Department: Meeting & Events Operations Department
Salary: Competitive + Incentives
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission is to make the impossible possible to realise your dreams.

Job Description

• Assists the Conference & Banqueting Operation Manager and Supervisor in the preparation, presentation and service of banquet food & beverage procedures to ensure the highest quality at all times.
• Assist and help with the set-up of conference and events according to function sheets.
• Customer service oriented.
• Assists Conference & Banqueting Operation Manager in liaison with the Food & Beverage.
• Attends and contributes to M&E Meetings.
• Assists Conference & Banqueting Operation Supervisor/Manager in maintaining a record system to include: files on all previous function; banquet reservation book; customer contact file; sales solicitation programme; room utilisation; menu file; promotion file.
• Assists Conference & Banqueting Operation Manager in following up on business referrals and potential sales leads.
• Attends last minute arrangements made by client and ensures that they are implemented.
• Familiarise with all phases of the equipment and materials, relating to functions and conferences.
• Sees prospective clients, show and sells hotel facilities.
• Ensures that the banquet service personnel have properly made all necessary arrangements and preparations with kitchen, housekeeping, engineering and other departments regarding functions arrangements.
• Checks all accounts and refers discrepancies to Conference & Banqueting Operation Supervisor.
• Familiarises with all government laws pertaining to Banquet, exhibitions and outside catering, to assist any prospect or booked clients and ensure that clients adhere strictly to these regulations.

Additional Information

Please refer the Job description for details