Conference Facilitator

at  Time Personnel

JOB OVERVIEW

• Date Posted: Posted 1 day ago
• Location: Johannesburg, Gauteng
• Job Title: Conference Facilitator
• Education Level: High School / Matric
• Job Level: Intermediate
• Minimum Experience: 3 - 5 Years

REQUIREMENTS:

• Matric, relevant tertiary qualification advantageous
• Minimum 3 years’ experience in administration and customer service
• Computer literate – Word and Excel
• Excellent command of the English language – spoken and written
• Highly organised
• A vibrant clear voice
• Energetic persona
• Own transport

Duties and Responsibilities::

• Respond to emails and action requests such as booking conferences, as requested via email or telephonically
• Assist clients with questions, queries & requests
• Responsible for issuing, editing, or deleting passcodes managing this account maintenance
• Working in a shared email box
• Acceptance of booking requests
• Manage and being fully responsible for all bookings from inception to completion
• Setup of system for the conference call required by the client
• Accuracy in ensuring the booking details are correct and no customer accounts are blocked on the system
• Load booking on the inhouse system paying careful attention to all details
• Corresponding with third party service suppliers for any event as required
• Run tests to ensure everything is working smoothly
• Action any dial outs assigned
• Monitoring and doing lead on assigned conferences calls
• Scanning active conferences
• Answer any calls throughout the day including Investor Relation calls
• Transferring Clients to their calls
• Being lead operator on any Investor Relation call
• Responsible for post mortem of conference (all as requested by client)
• Send recording to client and for transcript
• Setup recording for playback
• Send Participant list
• Send transcript to client once received

• Respond to emails and action requests such as booking conferences, as requested via email or telephonically
• Assist clients with questions, queries & requests
• Responsible for issuing, editing, or deleting passcodes managing this account maintenance
• Working in a shared email box
• Acceptance of booking requests
• Manage and being fully responsible for all bookings from inception to completion
• Setup of system for the conference call required by the client
• Accuracy in ensuring the booking details are correct and no customer accounts are blocked on the system
• Load booking on the inhouse system paying careful attention to all details
• Corresponding with third party service suppliers for any event as required
• Run tests to ensure everything is working smoothly
• Action any dial outs assigned
• Monitoring and doing lead on assigned conferences calls
• Scanning active conferences
• Answer any calls throughout the day including Investor Relation calls
• Transferring Clients to their calls
• Being lead operator on any Investor Relation call
• Responsible for post mortem of conference (all as requested by client)
• Send recording to client and for transcript
• Setup recording for playback
• Send Participant list
• Send transcript to client once receive