Conference Planner, Customer Service (Premium Clients)

at  Gartner

DESCRIPTION

Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The GBS Premium Clients team is focused on shaping a world class service experience for all clients who attend Gartner Conferences. As an ideal candidate, you would support these premium clients by ensuring swift execution and strategic thinking to aid client retention and business growth while delivering world class service aligned with Gartner’s global standards.

• Process and support registrations that come through as an entitlement of the Gartner premium suite of products
• Mailbox Management and Stakeholder Management to the support strategy for segmented premium client experiences
• Data management and reporting (weekly reporting/dashboard planning, final event attendance data, wrap up data, quarterly check-ins for data by region, one-off data requests)
• Registration audits (outreach, follow up and updating records as needed)
• Registration testing support (testing sites to ensure reg codes, confirmation emails, and hotel booking flows are set up correctly for clients
• Responsible for answering client and associate mailbox inquiries related to Conferences experiences
• Support clients who are on site via our Ask Us Chat program
• Partner with the registration/call center vendor and internal teams on day-to-day operations as well as future initiatives
• Partner with internal Registration team and Technology teams to manage priorities for system enhancements, ensuring the highest level of attendee experience
• Travel to events and provide support onsite as determined by Manager