Configuration Analyst

at  Agilisys

Title: Configuration Analyst
Location: Rochdale, Greater Manchester
Division: IT Service Management
Reports to: Configuration Manager
Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?
Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
Do you want to have the opportunity to play a critical part in ensuring IT environments of Agilisys and our managed services clients run smoothly by maintaining an accurate and up-to-date asset and configuration database?
If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

PROCESS

Simply submit your CV.
By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for.
We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.
Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.

KEY RESPONSIBILITIES

The Configuration Analyst is a vital role within Agilisys and this role will ensure IT environments of Agilisys and our managed services clients run smoothly by maintaining an accurate and up-to-date asset and configuration database.

SPECIFIC DUTIES

Depending on the project, you will need to be comfortable doing the following:

• Maintain and update asset records, configuration item (CI) data, and their relationships in ITSM tool’s CMDB.
• Retrieve IT asset data from multiple data sources.
• Analyse data, identify inconsistencies, and anomalies in the source data and correct before loading it into the target CMDB.
• Import clean IT asset / CI data in Hornbill Service Manager CMDB and other ITSM tools ServiceNow, Support works.
• Build asset and configuration items relationships within ITSM tool.
• Regularly audit the CMDB for accuracy and generate reports to provide insights into configuration management status and performance.
• Work closely with IT support teams and 3rd party vendors to manage IT assets in ITSM CMDB.