Configuration Analyst

at  The Royal Marsden NHS Foundation Trust

An exciting opportunity has arisen within our Digital Health Epic Connect team for a configuration Analyst with a focus on clinical coding as well as general analyst responsibilities within the Patient Access (PAS) application team. This role does not necessarily require a background in Epic, but a good understanding of the NHS and clinical workflows would be an advantage. Full training will be given in Epic for the relevant applications, and in the way the Connect programme operates between the two organisations. This role will allow the successful candidate the opportunity to progress from this Analyst role (band 6) and onwards to Senior Analyst (band 7) position within the Connect Analyst Framework.
This role has a specific focus on clinical coding and will require engagement with multiple stakeholders across the DHR team and the wider Trust. The core duties of this role will be working with the Performance and Clinical Coding teams and other application analysts to update and build workflows within the Connect (powered by Epic) system and to liaise with operational teams to understand their needs.
Whilst we do not expect candidates to have an Epic background, if shortlisted, you will need to undertake, and be successful in, the Epic aptitude test prior to being offered an interview.
The successful candidate will be expected to work core hours (9-5) and whilst there will be opportunities for agile working the successful candidate will be required to undertake some on-site working, which could be at any of the three main hospital sites for RMH and GOSH (Central London and Surrey).
The successful candidate will be required to undertake presentations of their build, create and present training documentation and work closely with other analysts, both within the Connect programme and the wider Epic community to help us provide the optimal DHR system for both organisations.

As an DHR Configuration Analyst the post holder is responsible for:

• Assisting with the delivery of the Trust’s DHR system within a designated team
• Gaining an DHR qualification through successfully completing the DHR training programme within a specified timeframe
• Working in partnership with our partners, Great Ormond Street Hospital and Epic
• Matching agreed workflows with those already built into the DHR system and/or configuring the DHR system using configuration tools to tailor the system
• Analysing and suggesting ways to improve current workflows and working practices
• Assisting with testing of the systems to ensure it is safe, usable, secure and robust

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Main duties and responsibilities: Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
• Ensure that the DHR system is configured to meet new ‘best practice’ ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required.
• Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate.
• Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
• Propose and implement changes to working practices and encourage and advise Trust staff to accept these changes to improve efficiency, patient flow and/or patient experience.
• Report configuration progress on a weekly basis to the Configuration Manager.

As an DHR Configuration Analyst the post holder is responsible for:

• Assisting with the delivery of the Trust’s DHR system within a designated team
• Gaining an DHR qualification through successfully completing the DHR training programme within a specified timeframe
• Working in partnership with our partners, Great Ormond Street Hospital and Epic
• Matching agreed workflows with those already built into the DHR system and/or configuring the DHR system using configuration tools to tailor the system
• Analysing and suggesting ways to improve current workflows and working practices
• Assisting with testing of the systems to ensure it is safe, usable, secure and robus

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Main duties and responsibilities: Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
• Ensure that the DHR system is configured to meet new ‘best practice’ ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required.
• Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate.
• Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
• Propose and implement changes to working practices and encourage and advise Trust staff to accept these changes to improve efficiency, patient flow and/or patient experience.
• Report configuration progress on a weekly basis to the Configuration Manager