Conflict Resolution, Workplace Violence & HR Admin Process Coordinator

at  California State University Long Beach

JOB SUMMARY

Under the general direction of the Staff HR and Faculty Affairs Investigation Manager, the incumbent serves as the primary coordinator for the campus-wide conflict resolution and workplace violence prevention programs. This role involves handling the initial day to day triage, logging & tracking in the campus system of record, and forwarding concerns to the appropriate campus office for handling conflict resolution and workplace violence submissions by CSULB students, faculty and staff/MPPs.
Additionally, the incumbent will serve as the primary coordinator for the campus business process related to the approval of official employment references provided on behalf of CSULB for current or former employees seeking employment outside of the CSU.

KNOWLEDGE SKILLS AND ABILITIES

Strong written and verbal communication skills are required. Must be able to compose letters and memos in a professional and business-like manner. Ability to complete work with a high level of accuracy while maintaining internal deadlines and schedules. Must be highly organized and able to follow established processes. Ability to interact in a positive, professional manner with staff, faculty, and university visitors. Communicates with the University community in a civil and articulate manner. Ability to establish and maintain cooperative working relationships. Ability to make independent decisions and exercise sound judgment. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
Ability to multi-task effectively and have experience in handling more than one assignment at a time. Proven ability to research and understand learn HR-related university policies and develop a wide variety of procedures relating to office administration standards and policies. Excellent knowledge of Microsoft Office suite including Outlook, Word, Excel, PowerPoint, and electronic calendaring. Ability to adapt to a rapidly changing office environment. Ability to understand and accomplish overall office goals by pro-actively working as a team member. Knowledge of human resources and CSULB policies and procedures preferred. Ability to learn HR information systems. PeopleSoft experience is preferred.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university’s commitment to a “vision of excellence.”

EDUCATION AND EXPERIENCE

• Equivalent to three years of related experience required.
• Experience in collective bargaining environment and in higher education preferred.

PHYSICAL SUMMARY

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

• Serves as the primary coordinator for the campus-wide conflict resolution and workplace violence prevention program.
• Provide support in the management of staff/MPP and Faculty conflict resolution and workplace violence concerns and learning and development activities related to the campus program.
• Serve as the primary coordinator for the campus business process related to approval for official CSULB employment references.