Connection Coordinator

at  UK Power Networks

79796
The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee.
You will attract a salary of £31,426 per annum and a bonus of 3%.
Close Date: 12th November 2024
We also provide the following additional benefits
Annual Leave
Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On – scheme providing discount on hundreds of retailers products.
Discounted access to sports and social clubs
Employee Assistance Programme.

JOB PURPOSE:

Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements up to 69kVA.

PRINCIPAL ACCOUNTABILITIES:

Develop great relationships with customers
Receive and process the customer’s initial enquiries
Facilitate the booking of surveyor site visits
Raise, issue and manage customer’s quotations
Process payments for customers
Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work
Liaise with both operatives and contractors to support with any site issues
Help investigate customer complaints and escalate
Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards
To assist with any compliance or UAT projects
To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities