Consultant Adoption and Change Management

at  SoftwareONE

The role:
Join our Services Delivery team! We look forward to learning more about you and exploring how, working together, we can build an exceptional team.

WHAT WILL YOUR DAY-TO-DAY LOOK LIKE?

We are looking for a Customer Adoption & Change Management Consultant to optimally drive the adoption of new Microsoft Applications within O365 and establish a new way of working at customers office workers. The Change Manager role will collaboratively motivate change management and adoption activities with key Decision Makers, help reduce competitive risk, drive usage of existing workloads. This role will build customer value through usage and cbuildthe conditions for efficient renewal and upsell growth.
The Consultant will be responsible for providing and support in the creation and delivery of ACM solutions crafted to meet customers’ business needs and, consequently, for understanding customers’ businesses. They will work according to the SoftwareOne Organizational Change methodology, based on the ADKAR model.
You will analyze monitored data like adoption reporting’s and provide advisory and recommendations to your customer.
Change Manager works remotely and implement calls with stakeholders to introduce online learning tools, ACM artefacts and frameworks, create strategy plans and develops learning concepts.
You will work as a important member of a virtual team throughout the Globe.

JOB SPECIFIC ACCOUNTABILITIES

Customer Success Manager is responsible for driving the successful adoption and expansion of Microsoft 365.
This role will create customer value through usage and create the conditions for optimal renewal and upsell growth.
contribute to and participate in practice development activities such as communication collateral, ACM artefacts and framework transition, reporting to the Prosci Senior Consultant.
Support the implementation of ACM measures on the customer side and are part of an ACM service team that aims to develop skills for the adaptation of new technologies.
This requires close coordination with the ACM Core Team, Technical Delivery Managers and Sponsors within the customer organization, to develop and implement an ACM strategy.
What we need to see from you:

THE SKILLS BELOW WILL MAKE YOU SUCCESSFUL AT THIS JOB, BUT WE DO NOT EXPECT TO FIND ALL OF THEM IN EVERY CANDIDATE.

• Degree in business administration or equivalent professional experience
• Overall 2 years of experience within consulting services. Experience in consulting or pre-sales, experience in both is ideal.
• Basic knowledge about MS O365 technology
• Excellent language skills in Spanish and English
• Confident and humble individual that’s highly motivated and oriented on results, teamwork and learning;
• Being able to work effectively with anyone with different skillsets;
• Understand the implication of change though the implementation of technology to the business;
• Strong structural work methods, multitasking and time management skills;
• Solid problem solving and assertive consultative skills.

BEHAVIORAL SKILLS:

• Effective communication skills to interact with clients and team members.
• Strong problem-solving abilities to address complex technical challenges.
• Adaptability to work in a dynamic and fast-paced environment.
• Collaboration skills to work effectively within cross-functional teams.
• Attention to detail to ensure accuracy and quality in architectural designs.

DESIRABLE QUALIFICATIONS:

• Advanced English Proficiency: B2 level minimum.
• Relevant certifications in Microsoft 365, Azure or related fields.

Drive Microsoft 365 usage with a focus on Adoption and Change Management methods.
proactively identifying new workloads and expansion opportunities
Drive end-user excitement to build viral adoption (e.g. excitement days, champions programs)
engaging workload experts (e.g. FastTrack, Services, etc.) to drive business outcomes and value creation
Clearly define business outcomes and build a high quality “success plan” inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.