Consultant

at  CDW

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.
The Consultant Automation Engineering primarily supports the SOC and its various functions, including the Security Orchestration & Automation (SOAR) platform and playbooks development and maintenance. Performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence. Recommends process enhancements and drives efficiency through continuous leverage of automation.

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

WHAT YOU’LL DO:

Services Delivery:

• Manages, monitors and maintains the SOAR infrastructure and its supporting processes
• Collaborate closely with the team on development of process, requirements gathering and planning, testing, implementation, and maintenance
• Knowledge of Business Process Model and Notation (BPMN)
• Support initiatives to proactively identify security automation and machine learning opportunities.
• Measures the efficiencies gained from the deployed automation
• Collaborate with the detection engineering/content development team to build end to end solutions to enrich data and use cases, to detect complex attacks.
• Provide quality checks on automations, to reduce errors and enforce continuous improvement.
• Recommends new and unconventional solutions to resolve technical problems based on business goals and data analysis
• Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
• Recommend process enhancements and drives efficiency by leveraging automation, along with machine and deep learning.
• Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies. Makes system upgrade recommendations
• Applies Trusted Advisor techniques to build up client trust and influence loyalty
• Smoothly handles tough clients, minimizing escalations

ESSENTIAL FUNCTIONS:

The position is mostly 9 am to 5 pm Monday to Friday but may require callouts from time-to-time.