Consultant, Delivery & Governance

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
Reporting to the Director, Delivery & Governance, Fraud and Client Account Management, the position will be responsible for supporting the Enterprise Fraud Modernization owner in managing and executing on the Payments Modernization programs. With a focus on delivery, the incumbent will identify fraud and security risk exposures and develop and implement suitable risk mitigation strategies to minimize fraud loss exposure for the bank while ensuring the solution is client centric and provides strong positive client experience. The main focus of the role will be supporting the delivery of transformational projects.
You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Delivery of transformational projects- Participate in the projects on the day-to-day project activities. Lead and support project planning and execution activities, including development and review of requirements and design as required, project suitability assessment for risk based testing, Failure Modes and Effects Analysis (FMEA) activities as required.
• Operational and analytical support -Help identify people and operations change management, participate in planning and development of communications and training in order to support people change. Identify major areas of fraud risk exposures proactively through data analysis and consultations with partner groups including Retail Fraud Strategy, Commercial Fraud Strategy, Information Security, and product groups. Accountable for the benefit model, assessing cost/benefit of solutions based on needs/gaps; executing on benefit realization plan, and benefits tracking. Review new initiatives, existing processes, and programs for compliance with fraud management and authentication standards and policies and/or other recognized fraud control industry standards.
• Communication skills- Prepare clear documentation consisting of narratives and data/process flow diagrams to illustrate not only the risks and impacts but also the proposed business solutions. Attend formal and informal industry meetings to support and influence industry fraud initiatives and to gather information to support CIBC specific strategies. Work closely with fraud contacts at other organizations to develop new ideas and approaches and to benchmark CIBC’s current capabilities. Liaise or attend fraud risk forums as required to maintain an awareness of fraud trends, technology and standards.
• Creative Problem Solving – Demonstrated ability to thrive in ambiguity, understand business context quickly and connect the dots.
• Operational and analytical support -Help identify people and operations change management, participate in planning and development of communications and training in order to support people change. Identify major areas of fraud risk exposures proactively through data analysis and consultations with partner groups including Fraud Strategy, Information Security, and product groups

Who you are

• You can demonstrate experience in fraud risk management, project delivery and have knowledge of fraud management systems.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information and have excellent analytical skills with emphasis on data interpretation and risk management
• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results. Proven ability to lead and support large and complex projects, defining business scope and vision, working with sponsor and stakeholders to gain approvals and decision, driving cross functional teams of indirect reports to common delivery goal
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-CC East 12th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Support, Microsoft PowerPoin

Please refer the Job description for details