Consultant (e) Workforce Manager / Consultant Workforce Manager

at  ADP

ADP is hiring a WFM Consultant.
As a WFM Consultant, you will Implement and support the ADP Workforce Manager Solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.
Act as functional and technical liaison between ADP and the client.
This is a client facing role, you will connect with clients directly, manage conversations, data collation, and perform necessary activities with the client for the migrations of projects. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility
To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

• Perform workshops to gather information on the client’s requirements.
• Design and document the client’s solution including business requirements, interface specifications and any other specifications required according to ADP’s methodology and project scope.
• Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed.
• Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
• Provide guidance to the client in preparing testing activities (test scripts, scenarios).
• Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
• Support training delivery.
• Support data migration activities like data cleansing, mapping and conversion.
• Ensure handover to client services following ADP handover methodology.
• Perform other related duties as assigned.

TO SUCCEED IN THIS ROLE: Requirements

• Experience deploying and working with Interfaces, API, databridges… etc.
• Demonstrated experience in an Implementation role.
• Experience working cross functional teams.
• Strong knowledge of Payroll, Human Resources of Time Management systems.
• Excellent communication (written and verbal) and presentation skills.
• Experience conducting training/solution walkthrough sessions.
• Ability to work autonomously as well as in a team environment.
• Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.