Consultant Employee Experience

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What You’ll Be Doing
As the Consultant, Employee Experience, you will be responsible for engaging with senior leaders, leading change strategy, developing people change implementation plans and assisting with execution. Your role is to act as a bridge to clearly communicate complex solutions and portray Business Banking effectively to internal audiences. In this role you will also have the chance to participate in some broader projects.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Business Acumen – Provide input, analysis and perspective to business leaders on the development and implementation of initiatives for Business Banking that enhance the frontline’s ability to deliver against financial and non-financial targets. These initiatives support improving the client and employee experience, new client acquisition, growth and retention of existing clients and driving overall revenue growth.
• Operational Support – Strong change management skills are needed to assess the impact of change, develop and implement short and long term plans/strategies, activation plans, schedules, communications and tactical plans, as required. Ensure business objectives can be converted into an improved client experience and deliver on business results. Ensure all programs/initiatives aspire to achieve the ideal employee and client experience.
• Relationship Building – Build effective relationships with internal stakeholders to ensure alignment. In collaboration with business partners, responsible for developing and implementing a strategy to elevate Business Banking learning and change management activities through effective tools, resources and a sustainment model to enable employees ability to be successful across the business community and support growth and retention activities.
• Leveraging Relationships & Program Management- Act as an advocate for Business Banking employees and clients, providing a segment voice on broader CIBC projects to support their success and ensure a positive experience for our clients and our employees. Lead and/or participate in projects related to Client Experience by maintaining close working relationships with key business partners to create understanding and influence business strategies, priorities, and direction. Ensure business objectives can be converted into an improved client experience and business results.

Who You Are

• You embrace and advocate for change. You are able to take on new and unique tasks while identifying opportunities to apply existing knowledge and make connections.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
• You can demonstrate experience as a change manager and you are comfortable researching and working with emerging technology, and advocating for process improvements. You have developed knowledge in Business Banking with a Financial Institution.
• You act like an owner. You are able to manage several small to medium sized projects concurrently involving complex changes to technical or business environment. You work well under pressure, with tight deadlines, and sometimes competing objectives. You are flexible to adjust priorities in response to changing situations.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You’re fluent in French and English.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-150 Bloor St W, 5th
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Effectiveness, Client Relationship Management, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwor

Please refer the Job description for details