Consultant en support TLM / TLM Support Consultant

at  ADP

QUALIFICATIONS

• Bilingue

• • français et anglais
• Expérience confirmée dans la fourniture d’un service à la clientèle de qualité supérieure
• Aptitude à apprendre de nouvelles applications logicielles
• Compréhension de base des réseaux, des routeurs, des commutateurs, des adresses IP
• Excellentes compétences en matière d’organisation et de définition des priorités
• Grand souci du détail
• Excellentes compétences en matière de gestion du temps
• 
  
• Excellente communication - écrite et orale

QUALIFICATIONS

Bilingual

- - French & English
- Proven track record for delivering superior customer service
- Aptitude to learn new software applications
- Basic understanding of networks, routers, switches, IP addresses
- Excellent organization and prioritization skills
- Strong attention to detail
- Excellent time management skillsStrong communication
- - written and oral

EDUCATION

Post-secondary diploma or equivalent

EXPERIENCE

1-2 years of customer service experience

JOB PURPOSE

Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

DUTIES AND RESPONSIBILITIES

• Follow call handling best practices to deliver Service Excellence
• Resolve inbound service requests from internal and external clients utilizing ADP Time products
• Adhere to schedule as per Workforce Management
• Achieve call metrics as determined by business unit
• Detail client service requests in client record management system
• Collaborate with internal product support partners to bring resolution to client request
• Maintain knowledge and proficiency of Time and Labor Management products
• Support additional ADP business partners as call volume permits