Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Weekend Support Team provides support by Chats and Phones in both hardware and software Industrial Automation areas. We support hardware (Automation PLCs, VFDs, Motion, Sensors, HMIs, and other components) and software (SCADA systems, Network and Security Switches, Programming Software, Advanced Monitoring, Supervisory Control software, and others) and solution-based products.
Engineers assist with troubleshooting hardware and software faults including but not limited to remotely providing support inside customers’ application environment. The main task of Weekend Support is to provide Phone and Chat support over the weekends and holidays. During the weekdays Engineers work on projects, self-development, (getting training, delivering training) and help other teams.
Remote Support Engineers are responsible for answering incoming customers’ questions, lab testing/verifying solutions, building projects and developing and documenting technical articles. This is a great opportunity to gain highly complex knowledge and experience in the Industrial Automation area and become a specialist in one of many fields like PLC, SCADA, HMI, Power Control – Drives, Motion, Industrial Networks, and many more.
You will report to the TEAM LEADER, REMOTE SUPPORT and have a hybrid schedule working in Katowice, Poland.

WHAT WE OFFER:

• Life insurance.
• Private medical care.
• Lunch card.
• Multicafeteria system.
• Annual bonus.
• Christmas and vacation allowance.
• Free parking.
  At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
  

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LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office

• Phone and Live Chat technical support for customers in troubleshooting and solving issues related to Rockwell Automation products.
• Handle the escalated clients ‘issues.
• To take on the role of a technical lead, mentoring, coaching, and training other engineers in the domain where they excel.
• Simulation and analysis of clients’ issues using available resources.
• Research, verification, and resolution of reported issues.
• Document technical solutions and best practices.
• Cooperation with other technical teams, Customer Care, and Product Managers.
• Continuous improvement in products and technologies is required to provide high-level support for customers.