Consultant - Individual Giving Fundraising Systems Business Analyst (12 mon

at  UNICEF

Job no: 578420
Contract type: Consultant
Duty Station: Geneva
Level: Consultancy
Location: Switzerland
Categories: Communication, Partnerships, Fund Raising
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.

EDUCATION:

• A first-level University degree in Information technology, database management, systems development or similar field is required.

EXPERIENCE:

• Minimum of 5 years of professional work experience in CRM system implementations and operational management, particularly in the context of individual giving fundraising.
• Experience with Salesforce and/or Donor Perfect is highly desirable.
• Experience in fundraising (especially individual giving) and transaction/income processing is strongly preferred.
• Knowledge of fundraising data analysis, reporting techniques, and metrics is desirable.
• Good knowledge of payment/ banking systems, cultures and processes is highly desirable.
• Excellent project management experience Applicants must demonstrate prior experience of managing similar large-scale projects.
• Strong analytical skills and ability to problem-solve is required.
• Experience of general data management processes (migration / integrations etc.)
• Strong communications skills and ability to form good working relationships with stakeholders.

The Individual Giving (IG) Fundraising Systems Business Analyst will lead the development of IG-focused fundraising systems from the global UNICEF business perspective. These systems include:
1. Individual Giving Fundraising CRM Systems (e.g. Salesforce): Managing and collecting the majority of income for fundraising markets.
2. Channel-Based Fundraising Technology Solutions: Platforms such as face-to-face fundraising tools, mobile solutions (including app development), and telephony systems.
3. Systems to Drive Digital Transformation: Solutions supporting digital innovation across all Individual Giving markets.
The consultant will define and articulate the features and functionalities required to enhance IG fundraising performance, collaborating with technical resources. They will also support the design, development, and implementation of new technology throughout their lifecycle.