Consultant - Senior Consultant, Service Design, Design, Defence & Security

at  Deloitte

REQ #

15979
Job description

CONNECT TO YOUR OPPORTUNITY

We’re looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.
You will work with outstanding digital talent across disciplines to innovate and create great solutions for our Defence and Security Clients.
You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, User Researchers, Interaction Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.

Your role will include:

• Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
• Collaborating with stakeholders to define measurable service goals and objectives.
• Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience.
• Integrating design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.
• Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals.
• Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.
• Working closely with user researchers to integrate user insights into service design decisions.
• Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions.
• Conducting usability testing and gather user feedback to continuously refine and improve service experiences.
• Staying up-to-date with industry trends, emerging technologies, and best practices in service design.

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

All applicants must hold UK security clearance to Developed Vetting level.

We are specifically looking for candidates with both technical and business focused skills, who can articulate the outcomes and value of their work, and have working experience in some of the following:

• Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
• Strong understanding of user-centred design principles and methodologies.
• Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
• Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
• Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, process, and technology.
• Ability to translate user insights into actionable design solutions.
• Familiarity with agile and iterative design processes.
• Passion for creating exceptional service experiences and a deep empathy for users.

• Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
• Collaborating with stakeholders to define measurable service goals and objectives.
• Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience.
• Integrating design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.
• Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals.
• Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.
• Working closely with user researchers to integrate user insights into service design decisions.
• Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions.
• Conducting usability testing and gather user feedback to continuously refine and improve service experiences.
• Staying up-to-date with industry trends, emerging technologies, and best practices in service design