Consultant SME

at  Benefex

WHO ARE BENEFEX?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

WHAT ARE WE LOOKING FOR?

• Proven experience working in a customer facing / account management role
• Experience in at lease one of the following areas: EAP, Group Risk, Group Healthcare, Pension, Flexible/Voluntary Benefits, Rewards & Recognition or Wellbeing
• A proven track record of identifying and managing upsell opportunities
• Evidence of recognising and ensuring delivery of customer service excellence
• Excellent customer relationship building and stakeholder management skills with ability to build a network of contacts, both internally and externally
• Ability to work cross functionally across diverse teams, facilitating collaborative working to ensure delivery for customers.
• Effective communication skills

Bonus points for:

• GR1/ IF7 qualified or the desire to work towards achieving these.
• Knowledge of pensions, flexible and marketplace benefits

Even if you don’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

• Provide Group Risk and Healthcare consultancy services to small to medium sized portfolios where you will build detailed relationships with each of customer. There may be a requirement to provide basic Pension consultancy if necessary.
• Managing, retaining, and growing customers across both Group Risk and Healthcare benefits.
• Contributing to profitable revenue growth.
• Efficiently securing pre renewal calls, completing renewals/underwriting, advising on relevant product knowledge and benchmarking benefits as appropriate in market reviews.
• Be the point of contact for all employer/employee queries to include the completion of any claims if necessary.
• Implement a customer’s online benefits platform effectively and efficiently with pre-launch meetings, presentations, and following through until go live. Then providing the customer with sufficient after care to include calls, monthly reports and renewals where needed.
• Ensure timely delivery of agreed services to the customer in line with our service level agreements.
• To work closely with own team but also other departments within Benefex to deliver as per customer contracts.
• To be able to lead high quality demos of our online platform with customers.
• Keep up to date with industry knowledge and suggest improvements to our processes.
• To ensure all internal systems are accurate and kept up to date.