Consulting - Facilitator and Experience Designer, Senior Consultant BC

at  EY

THE TEAM AND THE OPPORTUNITY

At EY wavespace business, design and technology come together to help accelerate transformation, support innovation and create measurable outcomes. EY wavespace is a global network with over 50 flagship locations around the globe. Our EY wavespace team based in Dublin works with EY Ireland’s biggest clients, bringing the best of EY teams and expertise to our clients to focus on their transformational ambitions and challenges.
EY wavespace brings the right people together to deconstruct challenges, drive innovation, develop solutions, and importantly, strengthen partnership with our clients faster. Human-centred design and collaboration are at the heart of our methodologies because we believe that people support what they help create. We work with agility and beyond borders. Our team thinks, designs, and builds with creativity and speed. EY wavespace immersive experiences give people the mindset and collaborative tools to think differently, through innovative experiences both in-person and virtual.
We are looking for a Facilitator & Experience Designer (Senior Consultant level) to join our EY wavespace Dublin Team. The EY wavespace Experience Facilitator and Designer applies emerging human-centred design methods and the EY wavespace experience design framework to design and deliver exceptional client experiences.

YOUR KEY RESPONSIBILITIES

• Support the design, management and facilitation of EY wavespace client experiences.
• Support understanding client challenges and needs and translate them into clear objectives.
• Transfer EY’s and client’s objectives into the design of the experience, ensuring that outcomes and outputs are aligned to the desired goals and are met to the highest expected standards.
• Support the design of compelling agenda’s, facilitating the client and the EY teams to integrate their knowledge and expertise into them.
• Assisting ideation and board creation and design (Mural/Miro) and materials preparation.
• Able to create visually impactful content for client facing sessions
• Act as liaison with the Experience Leader/Manager and the other members of the experience team.
• Coordination of session logistics and resources, ensuring all key elements are in place, all activities are planned, all material and supplies are available.
• Align calendars on different software, ensure smooth coordination of the team projects, schedule meetings and support with notetaking.
• After the experience, writing up the session outcome, completing the credential write ups, and liaising with the client team for any follow-up activities.
• Proficient emotional intelligence and deep understanding of the importance of energy, flow and inspiration. Create a safe place for participation and input during the design and delivery of a session.
• Adept listening skills and ability to navigate challenging and political discussions and viewpoints.

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Experience working with facilitation tools and proven track record of successful experience facilitation.
• Excellent communication skills, and enthusiasm for investigating and learning new facilitation techniques.
• Experience using (and a passion for) interactive technology and collaboration tools (e.g. Miro/Mural, MS suite)
• A curious, inquisitive mindset.
• Attention to details and precision in execution of tasks.
• Comfortable working closely with C-suite level executives.
• Comfortable with working in a fast-paced environment where multiple projects and experiences are delivered at the same time.
• Ability to work with a wide range of multidisciplinary teams and clients.
• Experience using design thinking frameworks and working on agile teams.
• Strong project management skills.
• High emotional intelligence.
• Strong ability to handle and facilitate difficult conversations and different points of view.
• Develop and maintain long-term client relationships, as well as internal/external networks, ability to integrate into new teams and rapidly establish rapport.

As part of this role, you’ll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs