Consumer Affairs Analyst - Open to All U.S. Citizens

at  US National Credit Union Administration

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As a Consumer Affairs Analyst, you will:

• Assist in implementing and assessing programs and procedures involving NCUA’s responsibility as enforcement agency for applicable federal consumer financial protection laws and regulations.
• Monitor recurring issues and adverse trends involving consumer financial protection found during investigation of consumer complaints and inquiries and inform the Director of Consumer Affairs of special issues and problems.
• Function as a resource for federal financial consumer protection laws and regulations affecting federal credit unions and coordinate with other NCUA offices on questions of interpretation or enforcement.
• Determine appropriate corrective actions to be taken by credit unions and follow up to ensure area(s) of non-compliance are corrected.
• Produce, analyze, interpret, and evaluate written reports and data required for the successful operation of the CAC, including but not limited to, consumer complaint analytics, trends, regulations and laws, complaint resolution and investigation analysis and consumer compliance violations.

QUALIFICATIONS

Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.
All applicants applying for the CU-13 level must have at least one full year of specialized experience equivalent to the CU/GS-12 level obtained in the private or public sector.
Specialized experience for this position is defined as experience:
1. Assessing financial institution compliance with federal consumer financial protection laws and regulations during investigations or examinations;
2. Drafting formal written correspondence to members of the public, Congress, or financial institutions concerning the interpretation of federal consumer financial protection laws and regulations; and
3. Utilizing databases or other electronic record keeping systems to manage case work.

YOU MUST MEET THE QUALIFICATIONS FOR THIS POSITION BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.
YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month, and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.
Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

EDUCATION

Education may not be used in lieu of experience for this opportunity.

VETERANS:

If you wish to receive consideration for veteran’s preference you must submit a copy of your veteran’s documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.
If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members’ military personnel offices, unit commanders or higher headquarters.

CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:

• Copy of agency notice;
• Most recent performance rating; and
• SF-50 noting current position, grade level and duty location or Certification of Expected Separation, Reduction In Force separation notice.

To be well-qualified and exercise selection priority for this vacancy, displaced federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.

• How to Apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the “Required Documents” section.
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YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. ET ON 11/29/2024 TO RECEIVE CONSIDERATION.
To begin, click “Apply Online” to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the “Application Status” link, and then select the “More Information” link for this position. The “Application Status” page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

VETERANS:

If you wish to receive consideration for veteran’s preference you must submit a copy of your veteran’s documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.
If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members’ military personnel offices, unit commanders or higher headquarters.

CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:

• Copy of agency notice;
• Most recent performance rating; and
• SF-50 noting current position, grade level and duty location or Certification of Expected Separation, Reduction In Force separation notice.

To be well-qualified and exercise selection priority for this vacancy, displaced federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.
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