Company Overview:
Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.
Job Description:
Under general supervision, this mid-level position handles a variety of incoming consumer inquiries on Residential and Commercial HVAC products through a Call Center. This position responds to questions and requests for information regarding Lennox products and dealers in order to provide the best customer experience possible.
Professionally responds to pre-sales and/or post-sales questions from consumers of residential & commercial HVAC equipment. Interprets and explains the terms of product warranties. Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits. Provide product documentation to consumer if requested. Guide the consumer to the dealer if dealer services are required. Document the call information into the call-tracking database in the event additional follow-up is required. Identifies and helps implement process improvements.

THE COMPENSATION RANGE FOR THIS POSITION IS APPROXIMATELY $45,050 - $55,650 AND WILL BE BASED ON THE CANDIDATE’S QUALIFICATION, EXPERIENCE, AND EDUCATION.

Qualifications:
Requires a high school diploma or an equivalent combination of education and experience. Requires at least 1 year related experience.
Basic understanding HVAC refrigeration circuits, components and controls. Basic knowledge and experience in the installation and service of heating and air conditioning equipment). The ability to provide assistance in a fast paced environment. Excellent verbal, listening and written communication skills. Strong customer service skills. Ability to handle and diffuse difficult customer situations. Ability to learn, understand and convey technical information. Ability to multitask to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP is preferred.

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Please refer the Job description for details