Consumer Care Division Manager

at  Arabian Ethicals Co ETHIX

Company Description
Arabian Ethicals was established in 1977 to service the pharmaceutical industry as an agent for the management, storage, and distribution of manufacturers’ brands to both the private and governmental sectors.
Today, Arabian Ethicals has grown into one of the leading healthcare distributors in UAE, distributing 50 brands across its pharmaceutical core business, animal health, and consumer division.

Job Description

• Team Leadership & Management:
• Lead, motivate, and manage a team of merchandisers and promoters to ensure optimal performance and alignment with business goals.
• Develop training programs and provide coaching to enhance the team’s product knowledge, sales techniques, and customer service skills.
• Conduct regular performance evaluations and implement strategies for continuous improvement.
• Business Development & Strategy:
• Develop and execute strategies to increase market share and drive revenue growth in the Babycare category across retail and modern trade channels.
• Identify and capitalize on new business opportunities, partnerships, and collaborations to expand the different brand’s presence in the market.
• Analyze market trends, consumer behavior, and competitor activity to inform strategic decisions.
• Build the Babycare segment as well as adjacent segments
• Retail & Trade Management:
• Oversee the implementation of merchandising strategies and promotional activities to maximize product visibility and sales in retail outlets.
• Ensure that all stores within the trade network meet visual merchandising standards and that Babycare products are prominently displayed.
• Build and maintain strong relationships with key retailers, to secure prime shelf space and favorable terms.
• Marketing (Online and Offline)
• Online E-Platforms Management Experience
• Working with Influencers / Instagram & other Social Media
• Experience with Planograms and Negotiation of shelf space in Modern Trade
• Customer Care & Satisfaction:
• Develop and implement customer care programs that enhance consumer satisfaction and loyalty, particularly in the Babycare segment.
• Handle escalated customer complaints and ensure timely resolution in collaboration with the customer service team.
• Budget & Financial Management:
• Manage the department’s budget, ensuring efficient allocation of resources and adherence to financial targets.
• Monitor sales performance and profitability, implementing corrective actions as needed to achieve business objectives.
• Reporting & Analysis:
• Prepare regular reports on sales performance, market trends, and business development activities for senior management

QUALIFICATIONS

• Minimum Bachelor’s degree in Business Administration & Marketing
  Additional Information

SKILLS & PROFESSIONAL REQUIREMENTS:

• Proven experience in leading teams, driving business development initiatives, and managing key retail accounts.
• Strong understanding of the retail landscape, modern trade dynamics, and consumer behavior in the Babycare segment.
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinking and business development
• Retail and trade marketing expertise
• Customer-focused approach
• Analytical and problem-solving skills

EXPERIENCE REQUIREMENTS:

• 5 Years in Retail/FMCG

Please refer the Job description for details