Consumer Credit Card Manager

at  Paypal

THE COMPANY

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: Overview: This new role sits within the Consumer Credit team in the UK and will be managing the Credit Card product and offline solutions for PayPal Credit. You will be responsible for supporting key strategic initiatives around the development and enhancements, day to day management, monitoring and reporting for the Credit Card product. You will use numerous sources to gain insights to drive and maintain commercial growth, with a focus on providing market insight, and defining, managing and enhancing key processes. The role will be supporting the Consumer Credit Senior Manager, as well as the wider UK Credit team.
Job Description:

EXPERIENCE REQUIRED:

• A high level of commercial/financial expertise with a strong understanding of financial forecasts, customer retention, and balance tracking.
• Experience in credit card portfolio management or credit card products,
• Experience dealing with card schemes and understanding settlement processes.
• Experience in launching successful products with significant user adoption.
• Ability to work independently and drive projects from 0-1.
• Familiarity with Apple Pay, Google Pay, and Click to Pay.
• Strong communication skills with the ability to create engaging presentations.
• Experience in developing and implementing customer communication strategies.

QUALIFICATIONS REQUIRED:

• Bachelor’s degree is desirable but not essential.

SKILLS & ABILITIES REQUIRED:

• Ability to prioritise, manage resources and focus on delivery.
• Strong communication skills in all formats (verbal, written) and ability to effectively communicate with all levels within the organisation.
• An enthusiastic and energetic team player whilst able to ‘self-start’ and work independently.
• Ability to rapidly conduct root cause analysis, problem solve and execute a solution under pressure.
• High integrity and Trust, Ethics and Values
• Ability to deal with ambiguity.

KNOWLEDGE REQUIRED:

• Understanding of Credit card products and industry in the UK is essential.
• Proficiency in external systems (Internet, Office Applications- particularly PowerPoint and excel).
• Possesses Business acumen.
• An understanding of operations (i.e. line management, change management, operational excellence).
  For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

WHO WE ARE:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

• Collaborate with cross-functional teams to ensure seamless product enhancements and deployment.
• Deal effectively with card schemes and ensure compliance with regulatory requirements.
• Conduct market research and competitive analysis to inform product strategy.
• Track product performance and iterate based on user feedback and analytics.
• Ensure compliance with UK regulations.
• Responsible for managing and reporting monthly management decks to UK board and stakeholders
• Research, gather and present specific business and project requirements as directed.
• Identify and monitor customer experience enhancements and customer remediations.
• Lead and manage credit card projects as designated.
• Undertake competitor research to help prioritise proposition improvements.
• Understand and consolidate key achievements, challenges, risk, insights, and progress against key initiatives.